Account Manager

City Wide Facility Solutions; Towson (MD); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

PTO from day 1

Gas & Phone allowances

401k with company match

Life & AD&D Insurance

Health, Vision and Dental benefits

Bonus and commissions

Job summary

City Wide Facility Solutions seeks a territory-based Account Manager to be the daily, single point of contact for 50+ commercial clients. The role focuses on building lasting relationships, expanding services, and driving revenue growth while guiding Night Ops staff and aligning with Ops and Sales teams.

The ideal candidate brings 3+ years in sales and management, exceptional customer service, and strong communication.

Qualifications

• 3+ years sales and management experience.
• Outstanding and responsive customer service skills.
• Detail oriented with excellent follow-through.
• Independent self-starter coordinating with Ops and Sales teams.

Responsibilities

• Serve as the single point of contact consulting with clients, ensuring quality work.
• Manage, expand and diversify client relationships and grow revenues.
• Guide and mentor Night Ops staff in working with contractors and crews.
• Implement company policies, procedures and Best Practices for client service.
• Proactively minimize client issues and retain clients long-term.

Skills

Sales leadership

Client relationship

Communication

CRM familiarity

MS Office

Education

Bachelor's Degree or equivalent experience

Tools

Salesforce CRM

MS Excel

Job description

Are you GREAT at managing and retaining B2B clients?

Can you promote VALUE to build sales and strengthen client relationships?

If you answer YES, City Wide Facility Solutions could offer a career for you!

City Wide Facility Solutions seeks a territory-based Account Manager to be a daily, single point of contact supporting 50+ commercial clients. A Facilities Solutions Manager develops a working relationship with clients by saving these businesses time by delivering on our promises and managing services, to continue our record of unsurpassed client retention.

• Serve as the single point of contact consulting with clients, ensuring quality work
• Manage, expand and diversify client relationships with an eye toward identifying new/additional services opportunities and growing revenues (and your own earnings!)
• Guide, manage, mentor your Night Ops staff in working with contractors and crews
• Implement company policies, procedures and Best Practices for client service
• Proactively minimize client issues, promote the services we offer
• Retain clients for the long term

City Wide is a dynamic and growing Sales Management organization emphasizing a dedication to serving others with excellence.You get the distinct opportunity to help make the work life of each client a little easier and build relationships for the benefit of our clients. Part of our Mission is to create a Ripple Effect that positively impacts the people and community ser serve!

Preferred Qualifications:

• 3+ years sales and management experience
• Outstanding and responsive customer service skills built on a sense of urgency
• Detail oriented with excellent track record of follow through
• Energized by serving clients proactively
• Hungry for success with a desire to win
• Works independently; self-starter who can coordinate with Ops and Sales teams to execute services
• Excellent verbal and strong written communication skills

What YOU will bring:

• Engaging and Energetic personality - relationship builder, ability to ask questions and be a good listener
• Insightful and creative approach to handling client needs; great communication skills
• A solid work ethic, a sense of urgency, self-starter
• MS Office and CRM familiarity
• Bachelor's Degree (or equivalent experience in Ops, Sales or Customer Service)

Competitive compensation package including:

• Base salary + Monthly Commissions earned + Quarterly & Annual Bonus program
• Anticipated first year total comp of $90-$110k and, with our commission and bonus plan, top performers earn MORE
• PTO earned starting on Day 1
• Gas & Phone allowances
• 401k plan with defined company match
• Life & AD&D Insurance - company Paid; Health, Vision and Dental benefits subsidized; Awards and Trip opportunities...