Facility Solutions Manager

City Wide; Charlotte (NC); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Cell phone

Job summary

City Wide of Charlotte is seeking a Facility Solutions Manager to lead client engagement, retention, ascension and referral initiatives, turning clients into loyal advocates and partners. This is a six-figure income opportunity with a base salary plus monthly car allowance, commissions and quarterly bonuses.

You will oversee retention and service expansion, manage contractors, supervise Night Managers, and ensure service quality across inspections, scheduling and CRM data entry.

Qualifications

• 3+ years in client retention or service roles.
• Strong relationship and communication skills.
• Detail-oriented, organized, and able to manage multiple priorities.
• Willingness to travel daily to client locations.

Responsibilities

• Oversee client retention and service expansion by negotiating agreements and follow-ups.
• Manage contractor performance and ensure service standards.
• Supervise Night Managers and coordinate staffing.
• Inspect, document, and support invoicing and client records.
• Review client feedback and drive corrective actions with teams.
• Assist with invoice collection and contractor payments.

Skills

Client retention

Relationship building

Communication skills

Problem solving

Technology literacy

Education

High school diploma

Bachelor's degree preferred

Tools

CRM systems

Microsoft Office

Job description

At City Wide Facility Solutions, we're always looking for A-level talent. Imagine an organization where people wake up every morning inspired to grow, be excellent and make an impact. Our passionately engaged A-Team works collaboratively in a fast-paced culture that emphasizes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that valances high expectations with coaching, group support, and fun!

City Wide of Charlotte is looking for Facility Solutions Managers to lead the execution of client engagement, retention, ascension and referral initiatives, resulting in raving, loyal advocates who become life-long partners. This is a six figure income opportunity, to include base salary and bonus/commission structure with OTE of $100k+!

Who Are We

We are a management company in the building maintenance industry. We manage services on behalf of our building owners and property managers. If you are seeking an exciting career and are leader of people, City Wide offers you a unique opportunity to use your skill set to create the lifestyle and income doing exactly what you do today, but for yourself, rather than corporate America!

Essential Functions

• Oversee client retention and service expansion by negotiating agreements, addressing concerns, ensuring satisfaction through follow-ups and quality control.
• Manage contractor performance, compliance, and agreements; enforce service standards and replace contractors as needed.
• Supervise Night Managers, coordinate staffing, and ensure execution of service strategies and client needs.
• Manage inspections, supply procurement, and CRM data entry; maintain accurate documentation (e.g., Exhibit A’s, SDS sheets).
• Conduct inspections, review client feedback, and implement corrective actions with teams to ensure consistent service quality.
• Assist with invoice collection, contractor payments, and maintain up-to-date client documentation and schedules.

The City Wide team is committed to positively impacting the lives of everyone within the City Wide community of franchisees, clients, employees, contractors, and vendors. We believe everyone matters and being successful in life is not enough. We must also be significant!

You are the Superstar we are looking for if you...

• Proven success (3+ years) in client retention or service roles, with a passion for delivering exceptional customer experiences.
• Strong relationship builder with excellent communication skills, both verbal and written.
• Proactive, detail-oriented, and highly organized; skilled at managing multiple priorities and solving problems independently.
• Confident, adaptable, and forward-thinking; comfortable tackling new challenges and voicing ideas for improvement.
• Technologically savvy, proficient in Microsoft Office and CRM systems.
• Holds a high school diploma (bachelor’s degree preferred); previous service industry experience valued.
• Reliable transportation with the ability to travel daily to client locations.

Job Type: Full-time

Compensation Package: $60,000+ Annual Base Salary & Monthly Car Allowance & Monthly Commission & Quarterly Bonus

Benefits

• 401(k)
• Health insurance
• Paid time off
• Cell phone