Facility & Services Support

Ampcus, Inc; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Ampcus Inc., a global technology and business consulting provider, seeks a Facility & Services Support for an on-site Austin office. You will manage front-desk operations, coordinate facility services, and support daily office activities, ensuring a welcoming, efficient environment.

Ideal candidates combine strong computer skills with customer service, multitasking ability, and a professional demeanor to handle multiple priorities in a fast-paced setting.

Qualifications

• Bachelor's degree or equivalent required; entry-level considered.
• High School Diploma or equivalent required.
• Minimum 5 years of experience in an office environment.

Responsibilities

• Provide reception and front-lobby support as the first contact for visitors and employees.
• Coordinate facility services, maintenance activities, and related operational requests.
• Handle mail services, logistics, conference room services, printing, archives, cleaning, and office moves.
• Receive, track, and complete facility service calls and maintenance requests.
• Coordinate resources and activities with internal teams and external service providers.

Skills

Strong computer proficiency

Customer-focused demeanor

Multitasking & prioritization

Education

Bachelor's degree

High School Diploma or equivalent

Tools

Microsoft Copilot

ChatGPT

AI productivity tools

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Facility & Services Support

Location(s): Austin, TX

Position Overview

The Facility & Services Support contractor will provide front-office, administrative, and facilities support for an Austin-area office. This individual will serve as a primary point of contact for employees and visitors while coordinating day-to-day facility services and office operations.

The role requires strong organizational skills, excellent customer-service abilities, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Provide reception and front-lobby support and serve as a professional first point of contact for visitors and employees.
• Respond to general office inquiries and provide appropriate assistance or escalation.
• Coordinate facility services, maintenance activities, and related operational requests.
• Support mail services, logistics, conference room services, printing/copying, archives, cleaning, and office moves.
• Receive, track, and complete facility service calls and maintenance requests.
• Coordinate resources and activities with internal teams and external service providers.
• Purchase materials, supplies, and other items required for facility installations, maintenance, repairs, and office operations.
• Assist with office relocations, workspace setup, furniture coordination, and furnishing activities.
• Track and maintain facility documentation, service records, incident reports, and related information.
• Support office expansion and occupancy initiatives as facility needs evolve.
• Maintain a safe, organized, efficient, and welcoming workplace environment.
• Handle routine employee and customer inquiries using established procedures and guidelines.
• Operate standard office and facilities-related software applications and systems.

Top 3 Must-Haves

1. Strong computer proficiency and ability to work effectively with standard business applications.
2. Friendly, engaging, professional, and customer-focused demeanor.
3. Demonstrated ability to manage multiple projects, tasks, and priorities simultaneously.

Technical Skills

• Microsoft Office Suite proficiency.
• Comfortable using AI productivity tools, including:
  • Microsoft Copilot
  • ChatGPT
  • Similar AI-enabled productivity applications

Education & Experience

Candidates may qualify through either of the following pathways:

Option 1:

• Bachelor's degree in any field.
• Entry-level candidates may be considered.

Option 2:

• High School Diploma or equivalent.
• Minimum 5 years of experience working in an office environment.

Additional relevant vocational training or facilities/administrative experience may be considered.

Ideal Candidate Profile

The ideal candidate is a polished administrative or facilities support professional who enjoys interacting with people and can represent the organization professionally at the front desk. The candidate should be highly organized, technology proficient, customer focused, and comfortable balancing administrative, facilities, and service-related responsibilities.

The successful candidate will be able to follow established procedures while exercising sound judgment when addressing routine and moderately complex workplace situations.

Employment Details

• Contract-to-hire opportunity.
• Extension highly likely.
• 100% onsite position in Austin, TX.
• Monday-Friday, 8:00 AM-5:00 PM.
• Position supports continued facility expansion and evolving occupancy requirements as the Austin site grows and additional buildings and security operations come online.

Core Competencies

• Customer Service
• Reception & Front Office Support
• Facilities Coordination
• Administrative Support
• Vendor Coordination
• Maintenance Request Management
• Office Services
• Mail & Logistics
• Conference Room Support
• Purchasing & Procurement
• Office Moves & Relocations
• Documentation & Recordkeeping
• Microsoft Office
• AI Productivity Tools
• Multitasking & Prioritization
• Professional Communication

Experience Level

Approximately 2 years of vocational training with up to 1 year of relevant experience, or an equivalent combination of education and practical experience.

Candidates should possess basic knowledge of principles, procedures, work routines, and practical skills applicable to administrative, customer-service, office-services, or facilities-support functions.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.