Customer Services Support Operator

Ampcus Inc; Austin (TX); On-site; USD 42,000 - 57,000; Full time

Job summary

Ampcus Inc. is seeking a Customer Services Support Operator to join our team in Austin, TX. You will handle incoming orders and inquiries, provide first-line user support, and assist customers remotely or onsite.

You will work with sales to clarify orders and resolve issues, ensuring a high level of service and customer satisfaction. Ideal candidates have experience in order processing, multi-channel communication, and accurate record-keeping, with a proactive approach to problem-solving and a

Qualifications

• Experience processing customer orders and requests.
• Experience communicating with customers across channels.
• Ability to acknowledge and resolve complaints.
• Keep accurate records of interactions and transactions.
• Provide professional customer support and ensure satisfaction.

Responsibilities

• Processes incoming orders, inquiries and/or requests regarding products and/or services.
• Performs order management for assigned customers, manages and files clients' information in the information system.
• Supports customer remotely and onsite, and provides 1st level user support in case of arising issues.
• Cooperates with clients and sales representatives to clarify orders and issues.
• Participates in investigating and resolving commercial and/or technical problems.
• Supports pre-and/or post sales technical product advice for development, implementation, and operation of customer solutions.

Skills

Order processing

Multi-channel support

Customer support

Record keeping

Complaint resolution

Tools

SAP

Salesforce

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title

Customer Services Support Operator

Location(s)

Austin, TX

Primary Responsibilities

• Processes incoming orders, inquiries and/or requests regarding products and/or services.
• Performs order management for assigned customers, manages and files clients' information in the information system.
• Supports customer remotely and onsite, and provides 1st level user support in case of arising issues.
• Cooperates with clients and sales representatives to clarify orders and issues.
• Participates in investigating and resolving commercial and/or technical problems.
• Supports pre-and/or post sales technical product advice for development, implementation, and operation of customer solutions.

Minimum Required Experience

• Processing customer orders, forms, and requests.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.

Preferred Qualifications

• Familiarity with Medical Device products.
• SAP system knowledge.
• Salesforce system knowledge.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.