Customer Services Support Operator

Ampcus, Inc; Austin (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Ampcus Inc. in Austin, TX is seeking a Customer Services Support Operator to manage incoming orders and inquiries, perform order processing, and maintain accurate client records in our information system.

You will provide first-level user support, work with sales to clarify orders, and assist with post-sale activities to ensure customer satisfaction across products and services. Familiarity with SAP and Salesforce is preferred.

Qualifications

• Experience processing customer orders and requests.
• Ability to communicate with customers through multiple channels.
• Capable of keeping accurate records of interactions and transactions.
• Focus on customer satisfaction and providing professional support.
• Experience with order management and handling inquiries.

Responsibilities

• Processes incoming orders, inquiries and/or requests regarding products and/or services.
• Performs order management for assigned customers and files client information in the system.
• Supports customer remotely and onsite, and provides 1st level user support.
• Cooperates with clients and sales representatives to clarify orders and issues.
• Participates in investigating and resolving commercial and/or technical problems.
• Supports pre-and/or post sales technical product advice for development, implementation, and operation of customer solutions.

Skills

Order processing

Customer service

Record keeping

Communication

Problem resolution

Tools

SAP

Salesforce

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title

Job Title: Customer Services Support Operator

Location

Location(s): Austin, TX

Primary Responsibilities

• Processes incoming orders, inquiries and/or requests regarding products and/or services.
• Performs order management for assigned customers, manages and files clients' information in the information system.
• Supports customer remotely and onsite, and provides 1st level user support in case of arising issues.
• Cooperates with clients and sales representatives to clarify orders and issues.
• Participates in investigating and resolving commercial and/or technical problems.
• Supports pre-and/or post sales technical product advice for development, implementation, and operation of customer solutions.

Minimum required experience

• Processing customer orders, forms, and requests.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.

Preferred qualifications

• Familiarity with Medical Device products.
• SAP system knowledge.
• Salesforce system knowledge.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.