Hybrid- Facility Service Coordinator

BGIS; Chicago (IL); Hybrid; USD 33,000 - 36,000; Full time

Job summary

BGIS is seeking a Hybrid Facility Service Coordinator for our Chicago, IL team. This role combines front‑line client interaction with backend facilities support in a hybrid work setting.

You will manage visitor access, room bookings, mail distribution, and work orders while coordinating with internal stakeholders to ensure smooth building operations. The position emphasizes strong customer service and attention to detail in a fast‑paced environment.

Qualifications

• Experience in a customer service center environment.
• Understanding of customer service principles.
• Proficient in Word, Excel, Outlook and internet usage.
• Ability to adapt quickly to changes and take a flexible/innovative approach.

Responsibilities

• Meet and greet clients and visitors.
• Answer phone queries and manage requests and room bookings as part of the virtual service center.
• Assist the site management team and act as conduit for client requests.
• Assist with visitor/contractor escorts and supervising as required.
• Manage mail and courier deliveries and distribution lists.
• Support room configurations and catering provisions.
• Handle invoicing receipting and reconciliation and data entry.
• Maintain records and manage Work Orders.

Skills

Customer service experience

Customer service principles

MS Office proficiency

Adaptability

Tools

Word

Excel

Outlook

Job description

BGIS is currently seeking a Hybrid Facility Service Coordinator to join the team in Chicago, IL.

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

Facility Technical knowledge

• Meet and greet clients and visitors
• Act as the first point of contact for all incoming phone queries, managing requests and room bookings as part of the virtual service center model including lodging work requests using the internal system.
• Assist the internal site management team acting as the conduit for client requests as well as other requests as required.
• Assist with visitor/contractor escorts and instructing and supervising as required.
• Manage the collection and distribution of internal and external mail & courier deliveries.
• Manage the delivery of consumables throughout the refresh areas.
• Support in the provision of building access cards to staff and contractors.
• Supporting in meeting room requirements (ex. room reconfigurations & catering provisions).
• Administration duties as required.
• Invoicing receipting and reconciliation.
• Data entry & records management.
• Work Order management.
• Maintain distribution lists.

Experience/Qualifications:

• HSE policies and procedures are met and maintained by all stakeholders.
• Strong demonstrated experience working in a Customer Service Centerenvironment.
• Demonstrated understanding of customer service principles.
• Demonstrated experience working with internal and external stakeholders at varying levels of an organization.
• Strong demonstrated professional telephone manner -listening, questioning, empathy, clear client outcome and professionalism.
• Demonstrated attention for detail and grammar.
• Proficient in relevant computer software Word, Excel, Outlook (or related program) and Internet access; Good key board skills, speed and accuracy.
• Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities.

Visit us online at https://www.bgis.com/us/careers/ for more information.

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

The salary range for this non-exempt position in the US is $24.00-$26.00

#LI-JV1