Facility Operations Manager

New York University; New York (NY); On-site; USD 77,000 - 78,000; Full time

Job summary

New York University in New York is seeking a dedicated Athletic Facility Operations Manager to oversee facility operations and staff during hours of operation, ensuring customer service, safety, and policy compliance. You will supervise the student employment process, including hiring, training, and payroll, and monitor facility usage and equipment maintenance.

You will interpret policies, propose changes to scheduling and operating procedures, and ensure adherence to health, safety, and conduct

Qualifications

• Bachelor's degree required.
• Master's degree preferred.
• 2+ years related experience with customer service and supervising staff.
• CPR, First Aid and AED certification or ability to obtain.
• Excellent interpersonal, supervisory and organizational skills.

Responsibilities

• Oversee athletic facility operations and staff during operating hours.
• Manage student employment process including hiring, training and payroll.
• Supervise student staff monitoring the facility and maintenance of equipment, signage and displays.
• Interpret and implement policies regarding access and use by patrons and guests.
• Recommend changes to scheduling and operating policies to improve service.
• Ensure adherence to health, safety and conduct rules for patrons.

Skills

Customer service

Supervisory experience

Interpersonal skills

Organizational skills

Education

Bachelor's degree

Master's degree

Tools

Payroll systems

Employee administration systems

Job description

Position Summary

The position oversees athletic facility operations and staff during operating hours to ensure the department's standards for customer service, health, safety, enforcement of rules, and housekeeping is met. Oversee the facility's student employment process (hiring, training and payroll). Supervise student support staff's monitoring of the athletic facility, routine maintenance of strength and aerobic equipment and maintenance of signage and displays. Interpret and implement policies and procedures regarding access and use of facility by patrons and guests. Recommend and implement changes to department's protocols (e.g. scheduling, operating policies). Ensure adherence to rules regarding health, safety and orderly conduct by patrons.

Qualifications

• Required Education:Bachelor's Degree
• Preferred Education:Master's Degree
• Required Experience:2+ years related experience or equivalent combination of educations and experience. Must include experience providing high levels of customer service and supervising staff.
• Preferred Experience:3+ years and supervisory experience in an athletic facility and experience in athletic operations and marketing. Working knowledge or ability to learn employee Admin and payroll systems.
• Required Skills, Knowledge and Abilities:Current CPR, First Aid and Automatic External Defibrillator Certification or ability to obtain certifications. Working knowledge of athletic facility operations. Demonstrated strong interpersonal, supervisory and organizational skills Ability to provide information, interpret and communicate policies and procedures. Ability to provide excellent customer service.
• Preferred Skills, Knowledge and Abilities:Ability to assist in direct administrative oversight, such as facility operations and to provide information, interpret and communicate policies and procedures. Demonstrated ability to hire, train, and supervise employees. Demonstrated ability to prepare and present for new student employee orientations. Ability to interview job applicants to obtain and verify information used to screen and evaluate them.

Additional Information

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $77,000.00 to USD $78,001.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items. NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis.