Academic Appointment Specialist

New York University; New York (NY); On-site; USD 77,000 - 85,000; Full time

Job summary

New York University is seeking a Specialist to deliver a superior new hire experience for academic populations, including faculty. The role focuses on ensuring accurate pre-employment processes and data integrity while coordinating with HR, school units, and other university teams.

The ideal candidate has a Bachelor's degree or equivalent and 2+ years in customer service or onboarding operations, with preference for shared services experience.

Qualifications

• Bachelor's degree or equivalent required.
• 2+ years in customer service, data maintenance, onboarding operations, or equivalent.
• 2+ years in a shared services environment preferred.

Responsibilities

• Deliver a superior new hire experience for academic populations.
• Ensure completion and accuracy of pre-employment processes.
• Interact with new hires and university stakeholders to ensure a seamless onboarding.
• Maintain data integrity and compliance with faculty lifecycle data gathering and reporting.

Skills

Teamwork

Communication skills

Attention to detail

Confidentiality

Multitasking

Education

Bachelor's degree or equivalent

Tools

Workday HRIS

Faculty information systems

Reporting environment

Job description

Position Summary

Specialist will deliver a superior new hire experience for academic populations (including full-time faculty, adjunct faculty, and others) by providing a high level of customer service and maintaining quality throughout the pre-employment onboarding process. Ensure the completion and accuracy of all pre-employment processes and forms according to policies and guidelines, while maintaining data integrity. In order to ensure a seamless onboarding process, interact with new hires, school/unit points of contact, Human Resources, and other areas of the University as needed. Ensure accuracy and compliance with faculty lifecycle data gathering and reporting.

Qualifications

Required Education: Bachelor's Degree or equivalent

Required Experience: 2+ years relevant experience in customer service, data maintenance, onboarding operations, or equivalent combination of education and work experience.

Preferred Experience: 2+ years Experience in a shared services environment

Required Skills, Knowledge and Abilities: Ability to work in a team environment. Ability to administer business processes and requests consistently with general supervision. Ability to assess problems and promptly resolve or identify appropriate teams to resolve. Strong oral and written communication skills. Strong interpersonal skills with the ability to work with and collaborate across the University at all levels within and outside the organization. Strong time management, attention to detail and ability to manage individual assignments. Ability to handle sensitive situations and maintain a high degree of confidentiality. Ability to creatively and logically solve problems and multi-task effectively. Excellent written and verbal communication skills. Able to be tactful and diplomatic in dealing with difficult issues and/or diverse populations.

Preferred Skills, Knowledge and Abilities: Knowledge of the Workday HRIS system, faculty information systems, and reporting environment. Understanding of University HR and NYU policies and procedures. Working knowledge of service request management tools. Working knowledge and use of office productivity tools and web-based applications.

Additional Information

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $77,000.00 to USD $84,999.20. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items. NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.