Facility Operations Lead — Club Services & Training

Life Time, Inc.; Commerce (MO); On-site; USD 42,000 - 66,000; Full time

Job summary

Life Time, Inc. is seeking a Facility Operations Assistant Manager to support the Facility Operations Manager in delivering clean and functional facilities and exceptional customer service. The role requires flexible scheduling, training teammates, and stepping in when the Manager is unavailable.

The position involves assisting with budget recommendations, staff scheduling, safety compliance, recruitment support, and maintaining positive member relations across club operations.

Qualifications

• 1 year of customer service experience.
• CPR/AED certification required within the first 30 days of hire.
• Aquatic Facilities Operator Certification (AFO) is required.
• Certified Pool Operator license (CPO) within 3 months of hire.

Responsibilities

• Assist staff in maintaining locker rooms, fitness floors, common areas, and amenities.
• Respond to member feedback with urgency and provide follow-up communication with solutions.
• Assist the manager with monthly and annual budget recommendations.
• Assist in training team members through ongoing training, coaching, and feedback.
• Support club Safety Committee to ensure OSHA compliance.
• Assist with recruiting and interviewing for the Operations department.
• Attend weekly department head, Operations department, and all club meetings.
• Build positive relationships with members and gather feedback.
• Coordinate and create Operations staff schedules.

Skills

Customer service

Education

High School Diploma or GED

CPR/AED certification

Aquatic Facilities Operator Certification (AFO)

Certified Pool Operator license (CPO)

Job description

Life Time, Inc. is seeking a Facility Operations Assistant Manager to support the Facility Operations Manager in delivering clean and functional facilities and exceptional customer service. The role requires flexible scheduling, training teammates, and stepping in when the Manager is unavailable.

The position involves assisting with budget recommendations, staff scheduling, safety compliance, recruitment support, and maintaining positive member relations across club operations.