Pleasant Valley Corporation

Pleasant Valley Corporation; Kentucky; Presencial; USD 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

An exceptional culture and positive戻

Descripción de la vacante

Pleasant Valley Corporation, a nation-wide leader in Commercial Construction and Facility Management, seeks a Facility Coordinator to serve as the main point of contact for nationwide clients. This onsite role in Medina, OH, supports maintenance delivery and customer satisfaction through active issue resolution.

The position emphasizes strong CRM usage, data entry, scheduling, and reporting capabilities, with a focus on responsive communication, vendor management, and reliable service delivery.

Formación

• One to three years of related experience and a high school diploma, GED, or college certificate required.
• At least one year of experience resolving client issues within a facilities management, service business, or customer call center.
• Telephone-Based Customer Service Skills: Demonstrated success in a telephone-based customer service role.
• Technical Proficiency: Strong computer skills, including experience with CRM software, data entry, scheduling, and reporting.
• Basic knowledge of construction and general trades is a plus.

Responsabilidades

• Respond promptly to client maintenance requests and follow procedures to resolve issues.
• Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors.
• Manage an average of 50 to 70 open work orders concurrently and close about 5 per day.
• Maintain communication with vendors and document progress using PVC Connect and the Customer Portal.
• Follow procedures, monitor vendor performance, and ensure timely project delivery.

Conocimientos

Telephone-based customer service

Communication

Vendor coordination

Educación

High school diploma or equivalent

Herramientas

CRM software

Data entry

Scheduling

Reporting

Descripción del empleo

Facility Coordinator

Join one of the nation's rapidly expanding leaders in Commercial Construction and Facility Management!

PLEASANT VALLEY CORPORATION, a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Construction, Facility Management, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.

WE OFFER:

• An exceptional culture and positive work environment
• Competitive earnings
• Comprehensive benefits
• Personal recognition
• Individual development opportunities
• A clear path for career advancement!

Shift Mon - Fri | 11:30am-8pm

Work Location Onsite - Medina, OH

Division Facilities Management

Team Facilities Management

Reports To Assistant Emergency Services Manager

Job Purpose

A Facility Coordinator at Pleasant Valley Corporation serves as the primary point of contact for nationwide clients. This role is responsible for addressing and resolving commercial facility-related maintenance issues while ensuring the successful delivery of services to sustain client satisfaction.

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Responsibilities

• Client Response and Issue Resolution: Promptly respond to client maintenance requests, assess concerns, and follow established procedures to resolve issues through the work order life cycle.
• Vendor Management: Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors to address maintenance problems, ensuring quality service delivery.
• Work Order Management: Manage an average of 50 to 70 open work orders concurrently, closing an average of 5 per day.
• Communication and Documentation: Maintain continuous communication with vendors, document progress, and ensure customer satisfaction, using the PVC Connect system and Customer Portal.
• Process Adherence and Performance Monitoring: Follow company guidelines for operating procedures, monitor vendor performance, and resolve outstanding service issues to ensure timely and quality project delivery.

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Requirements

• One to three years of related experience and a high school diploma, GED, or college certificate required.
• At least one year of experience resolving client issues within a facilities management, service business, or customer call center.
• Telephone-Based Customer Service Skills: Demonstrated success in a telephone-based customer service role.
• Technical Proficiency: Strong computer skills, including experience with CRM software, data entry, scheduling, and reporting.
• Basic knowledge of construction and general trades is a plus.

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Do YOU have these qualities?