Project Manager

Pleasant Valley Corporation; Kentucky; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Culture

Competitive earnings

Comprehensive benefits

Personal recognition

Development opportunities

Career advancement

Job summary

Pleasant Valley Corporation in Medina, OH seeks a Project Manager to serve as the primary client contact for local and corporate stakeholders, managing multiple projects from initiation through completion, ensuring alignment with client expectations, timelines, and company standards.

You will coordinate with account representatives, vendors, and internal teams to deliver successful outcomes, resolve issues promptly, and maintain strong client relationships while adhering to SOPs within

Qualifications

• 3–5 years in commercial facilities or property management resolving client issues.
• Strong phone-based customer service experience and problem-solving skills.
• Bachelor’s degree preferred; alternative 5–7 years of relevant experience without a degree.
• Proficiency with CRM systems, data entry, scheduling and reporting tools.
• Familiarity with construction and general trades; PMP certification a plus.

Responsibilities

• Client issue resolution for maintenance requests via PVC Connect and direct communication.
• Create and manage work orders; source and assign subcontractors or technicians; ensure cost-effective service delivery.
• Maintain clear communication with clients, vendors and internal stakeholders; negotiate quotes and provide updates.
• Manage 45–60 open work orders concurrently, 8–15 per week, with values from $200 to $1M.
• Adhere to SOPs and company guidelines; support Facilities Management staff; lead rollouts and bid preparations.

Skills

Facilities Management experience

Customer service

Communication skills

CRM proficiency

Industry knowledge: construction

Education

Bachelor’s degree in Business Administration or equivalent experience

Tools

CRM systems

Data entry and reporting tools

Job description

Project Manager

Join one of the nation's rapidly expanding leaders in Commercial Construction and Facility Management!

PLEASANT VALLEY CORPORATION, a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Construction, Facility Management, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.

WE OFFER:

• An exceptional culture and positive work environment
• Competitive earnings
• Comprehensive benefits
• Personal recognition
• Individual development opportunities
• A clear path for career advancement!

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• Shift M-F | 8:30a – 5:00p
• Work Location Onsite – Medina, OH
• Division Facilities Management
• Team Facilities Management
• Reports To National Account Operations Manager

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Job Purpose

The Project Manager is responsible for serving as the primary point of contact for clients at both local and corporate levels for assigned projects. This role manages multiple projects simultaneously from initiation through completion, ensuring alignment with client expectations, timelines, and company standards. The Project Manager works in direct coordination with account representatives to deliver successful outcomes and maintain strong client relationships.

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Responsibilities

• Client Issue Resolution: Responds promptly to client maintenance requests via PVC Connect and direct communication; evaluates concerns and manages work orders through completion using best practices.
• Vendor and Work Order Management: Creates and manages work orders, sources and assigns subcontractors or technicians, and ensures timely, cost-effective service delivery across multiple ongoing projects.
• Communication and Coordination: Maintains clear and continuous communication with clients, vendors, and internal stakeholders; negotiates quotes, provides updates, and ensures customer satisfaction.
• Project Oversight: Manages 45–60 open work orders concurrently, averaging 8–15 per week with values ranging from $200 to $1M; ensures projects are completed on time, within scope, and at high quality standards.
• Process Compliance and Leadership: Adheres to SOPs and company guidelines while supporting Facilities Management staff; may lead rollouts, prepare bids, and identify opportunities for additional business.

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Requirements

• Experience in Facilities Management: Minimum of 3–5 years of experience resolving client issues in a commercial facilities or property management setting.
• Customer Service Expertise: Proven success in a phone-based customer service role with strong communication and problem-solving skills.
• Education or Equivalent Experience: Bachelor’s degree in Business Administration preferred; alternatively, 5–7 years of relevant experience without a degree.
• Technical Proficiency: Strong computer skills required, including experience with CRM systems, data entry, scheduling, and reporting tools.
• Industry Knowledge: Familiarity with construction and general trades required; PMP certification is a plus.

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