Facility Billing Collections Specialist – Hybrid

HealthDrive; Framingham (MA); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

PPO Medical Insurance

Dental Insurance

Vision Insurance

401(k) + Company match

Paid Time Off

Hybrid schedule

Monthly meal program

Employee discounts

Profit sharing

Employee referral bonuses

Job summary

HealthDrive is seeking a full-time Billing Collections Coordinator/Facility Collector to join our Framingham team. The role focuses on timely collection of facility balances for ancillary and primary care services, requiring strong organization, attention to detail, and accurate documentation.

The position is in-person 5 days a week with potential for 1-2 days remote after training in a modern office setting. Benefits include medical/dental/vision, 401(k) with match, PTO, and more.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Previous collections, medical billing, accounts receivable, or healthcare admin experience preferred.
• Experience with ancillary healthcare services or skilled nursing billing is a plus.
• Strong computer skills and ability to quickly learn new systems and software.
• Excellent verbal and written communication skills.

Responsibilities

• Generate and distribute facility invoices using internal systems.
• Learn and navigate new billing platforms efficiently.
• Conduct high-volume outbound collection calls to facilities.
• Follow up on unpaid invoices and aging accounts receivable balances.
• Communicate professionally about billing discrepancies and payment status.
• Document collection activity and updates accurately in company systems.
• Research and resolve billing issues and account delays.
• Maintain organized tracking of accounts and follow-up schedules.
• Collaborate with billing, operations, and clinical teams to resolve issues.
• Meet productivity expectations for call volume and timelines.
• Maintain HIPAA confidentiality and company policies.

Skills

Strong attention to detail

Microsoft Excel

Microsoft Outlook

Communication skills

Education

High School Diploma or equivalent

Associate degree preferred

Tools

Billing software

Microsoft Office

Job description

HealthDrive is seeking a full-time Billing Collections Coordinator/Facility Collector to join our Framingham team. The role focuses on timely collection of facility balances for ancillary and primary care services, requiring strong organization, attention to detail, and accurate documentation.

The position is in-person 5 days a week with potential for 1-2 days remote after training in a modern office setting. Benefits include medical/dental/vision, 401(k) with match, PTO, and more.