Billing Collections Coordinator

HealthDrive; Framingham (MA); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

PPO Medical Insurance

Dental Insurance

Vision Insurance

401(k) + Company match

Paid Time Off

Hybrid schedule

Monthly meal program

Employee discounts

Profit sharing

Employee referral bonuses

Job summary

HealthDrive is seeking a full-time Billing Collections Coordinator/Facility Collector to join our Framingham team. The role focuses on timely collection of facility balances for ancillary and primary care services, requiring strong organization, attention to detail, and accurate documentation.

The position is in-person 5 days a week with potential for 1-2 days remote after training in a modern office setting. Benefits include medical/dental/vision, 401(k) with match, PTO, and more.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Previous collections, medical billing, accounts receivable, or healthcare admin experience preferred.
• Experience with ancillary healthcare services or skilled nursing billing is a plus.
• Strong computer skills and ability to quickly learn new systems and software.
• Excellent verbal and written communication skills.

Responsibilities

• Generate and distribute facility invoices using internal systems.
• Learn and navigate new billing platforms efficiently.
• Conduct high-volume outbound collection calls to facilities.
• Follow up on unpaid invoices and aging accounts receivable balances.
• Communicate professionally about billing discrepancies and payment status.
• Document collection activity and updates accurately in company systems.
• Research and resolve billing issues and account delays.
• Maintain organized tracking of accounts and follow-up schedules.
• Collaborate with billing, operations, and clinical teams to resolve issues.
• Meet productivity expectations for call volume and timelines.
• Maintain HIPAA confidentiality and company policies.

Skills

Strong attention to detail

Microsoft Excel

Microsoft Outlook

Communication skills

Education

High School Diploma or equivalent

Associate degree preferred

Tools

Billing software

Microsoft Office

Job description

Overview

HealthDrive is seeking full-time Billing Collections Coordinator/Facility Collector to join our team! This individual is responsible for the timely collection and resolution of outstanding facility balances related to ancillary and primary care services. This role requires strong organizational skills, attention to detail, and the ability to manage high-volume account follow-up activities. The ideal candidate is comfortable learning new billing and invoicing systems, communicating professionally with facility representatives, and documenting collection activities accurately and efficiently.

The hourly pay rate range for this position is $20.00 - $21.50 per hour.

This role is in person 5 days a week at our Framingham, MA office with the potential for 1-2 days remote after training. We are conveniently located off Route 9 in Framingham, MA, close to routes 90 and 495 in a spacious modern office with a workout center available right in the building!

What's in it for you: PPO Medical, Dental, and Vision Insurance, 401(k) + Company match, Paid Time Off, hybrid schedule opportunity, monthly meal program, Verizon Wireless, Dell, and other employee discounts, profit sharing, and employee referral bonuses.

HealthDrive delivers on-site dentistry, optometry, podiatry, audiology, behavioral health, and primary care services to residents in long-term care, skilled nursing, and assisted living facilities. Each specialty offered by HealthDrive is one that directly impacts the quality of daily life for the deserving residents we serve. HealthDrive connects patients in need of vital healthcare to doctors committed to dignity and excellence.

Responsibilities

• Generate and distribute facility invoices using internal billing and accounting systems.
• Learn and navigate new software platforms and billing tools efficiently.
• Conduct high-volume outbound collection calls to facilities regarding outstanding balances.
• Follow up consistently on unpaid invoices and aging accounts receivable balances.
• Communicate professionally with facility staff regarding billing discrepancies, payment status, and account resolution.
• Document all collection activity, account updates, and communication notes accurately within company systems.
• Research and resolve billing issues, payment delays, and account discrepancies.
• Maintain organized tracking of assigned accounts and follow-up schedules.
• Collaborate with internal departments including billing, operations, and clinical teams to support account resolution.
• Meet productivity expectations for call volume, documentation, and collection follow-up timelines.
• Maintain confidentiality and compliance with HIPAA and company policies.

Qualifications

Education & Qualifications:

• High school diploma or equivalent required; associate degree preferred.
• Previous collections, medical billing, accounts receivable, or healthcare administrative experience preferred.
• Experience working with ancillary healthcare services, primary care, or skilled nursing facility billing is a plus.
• Strong computer skills with the ability to quickly learn new systems and software.
• Excellent verbal and written communication skills.
• Ability to work independently in a fast-paced, high-volume environment.
• Strong attention to detail and organizational skills.
• Proficient in Microsoft Office, particularly Outlook and Excel.

Core Competencies

• Account follow-up and collections
• High-volume documentation
• Customer service and relationship management
• Time management and prioritization
• Problem-solving and critical thinking
• Adaptability and system learning

Work Environment

• Office or hybrid based administrative environment.
• Frequent phone and computer use throughout the workday.
• High-volume workflow with daily productivity expectations.

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