Facility Account Manager – Client Relations & Ops

Union Depot; Fife (WA); On-site; USD 72,000 - 88,000; Full time

Job summary

ABM (NYSE: ABM) is seeking a District Operations Supervisor to oversee day-to-day activity at multiple buildings within the district, lead Supervisors, and ensure compliance with contract requirements. The role focuses on operations, cost controls, inspections, and inventory management to keep facilities safe and efficient.

You will work with Project Manager to plan services, communicate with clients about additional offerings, respond to inquiries, promote retention, and escalate issues when

Qualifications

• Bilingual (Spanish/English) a plus.
• 1-2 years of Supervisor experience.
• 1-2 years of customer service experience.
• Working knowledge of janitorial equipment.
• OSHA processes familiarity.
• Intermediate MS Office skills.
• Valid State Driver's License for business travel.

Responsibilities

• Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met.
• Provide customer with information regarding additional services available at ABM.
• Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback.
• Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention.
• Inform Project Manager of status of work; identify potential issues and recommend appropriate action.
• Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager.
• Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work).
• Excellent customer service skills to ensure customer retention, enhance service delivery and sell services.
• Report accidents and property damage in an accurate and timely manner.

Skills

Bilingual (Spanish/English)

Customer service experience

Excellent communication skills

Organizational skills

Planning skills

Attention to detail

Problem-solving

MS Office proficiency

Flexibility

Driver's license for travel

Tools

Valid State Driver's License

Job description

ABM (NYSE: ABM) is seeking a District Operations Supervisor to oversee day-to-day activity at multiple buildings within the district, lead Supervisors, and ensure compliance with contract requirements. The role focuses on operations, cost controls, inspections, and inventory management to keep facilities safe and efficient.

You will work with Project Manager to plan services, communicate with clients about additional offerings, respond to inquiries, promote retention, and escalate issues when