Operations Manager

ABM Industries; Allentown (Lehigh County); On-site; USD 90,000 - 120,000; Full time

Job summary

ABM Industries is seeking an experienced Facilities Operations Manager to lead the safe, efficient, and cost-effective operation of facility services for a client account in Allentown, PA. You will oversee maintenance, janitorial, and building systems, coordinating vendors, employees, and service delivery while ensuring safety and contract compliance.

You will direct daily operations, manage budgets and staffing, develop client relationships, and drive continuous improvement across all facility

Qualifications

• Proven experience leading facilities operations and teams.
• Strong vendor management and service-delivery oversight.
• Solid safety, compliance, and regulatory awareness.

Responsibilities

• Direct and coordinate daily facilities operations to ensure reliable, safe, and efficient service delivery.
• Oversee building maintenance, preventive maintenance, corrective maintenance, janitorial services, grounds, utilities, and other assigned facility services.
• Ensure facility systems and equipment are maintained in accordance with established standards, manufacturer recommendations, and client requirements.
• Monitor work orders, preventive maintenance schedules, service requests, and outstanding corrective actions.
• Establish priorities based on safety, production requirements, asset criticality, customer needs, and business impact.
• Conduct routine facility inspections and ensure deficiencies are identified, documented, assigned, and resolved.
• Support facility shutdowns, equipment installations, special projects, moves, expansions, and other operational activities.
• Maintain appropriate documentation, operating procedures, inspection records, and asset information.
• Lead, coach, develop, and hold facilities personnel accountable for performance and service delivery.
• Establish clear roles, responsibilities, performance expectations, and operating standards.
• Manage staffing levels, schedules, overtime, coverage, attendance, and workforce utilization.
• Conduct performance reviews and support employee development and succession planning.
• Promote a culture of ownership, teamwork, safety, professionalism, and customer service.
• Ensure employees are properly trained and qualified to perform assigned duties.
• Address performance issues promptly and in accordance with ABM policies and client requirements.
• Develop and maintain a strong working relationship with client leadership and facility stakeholders.
• Serve as a trusted operational advisor and escalation point for facility-related issues.
• Conduct regular operational reviews with the client and communicate performance, risks, opportunities, and corrective actions.
• Understand client business objectives and align facility services accordingly.
• Respond quickly and professionally to customer concerns and service escalations.
• Identify opportunities to improve customer satisfaction and overall account performance.
• Maintain a strong safety culture and ensure compliance with ABM, client, OSHA, environmental, and applicable regulatory requirements.
• Ensure required safety training, inspections, permits, and documentation are completed.
• Investigate incidents, near misses, property damage, and safety concerns and implement corrective actions.
• Conduct regular safety observations and reinforce safe work practices.
• Ensure contractors and vendors comply with site safety requirements.
• Immediately elevate significant safety, environmental, operational, or compliance risks.
• Manage assigned operating expenses and support achievement of account financial objectives.
• Monitor labor, overtime, materials, supplies, subcontractors, and other operating costs.
• Review invoices, purchase orders, proposals, and vendor expenses for accuracy and compliance.
• Identify cost-reduction and productivity opportunities without compromising safety, quality, or service.

Job description

Position Summary

The Facilities Operations Manager is responsible for the safe, efficient, and cost-effective operation of facility services within an assigned client account. This position provides leadership and oversight for day-to-day facilities operations, maintenance, janitorial services, building systems, vendors, employees, and service delivery. The Facilities Operations Manager serves as a primary point of contact between ABM, the client, employees, contractors, and service providers, ensuring that contractual requirements, operational standards, safety expectations, and customer objectives are consistently achieved. The role requires a hands-on operational leader who can manage people, processes, budgets, vendors, and customer relationships while driving continuous improvement and accountability.

Responsibilities

Essential Responsibilities Facilities Operations

• Direct and coordinate daily facilities operations to ensure reliable, safe, and efficient service delivery.
• Oversee building maintenance, preventive maintenance, corrective maintenance, janitorial services, grounds, utilities, and other assigned facility services.
• Ensure facility systems and equipment are maintained in accordance with established standards, manufacturer recommendations, and client requirements.
• Monitor work orders, preventive maintenance schedules, service requests, and outstanding corrective actions.
• Establish priorities based on safety, production requirements, asset criticality, customer needs, and business impact.
• Conduct routine facility inspections and ensure deficiencies are identified, documented, assigned, and resolved.
• Support facility shutdowns, equipment installations, special projects, moves, expansions, and other operational activities.
• Maintain appropriate documentation, operating procedures, inspection records, and asset information.

Leadership & Personnel Management

• Lead, coach, develop, and hold facilities personnel accountable for performance and service delivery.
• Establish clear roles, responsibilities, performance expectations, and operating standards.
• Manage staffing levels, schedules, overtime, coverage, attendance, and workforce utilization.
• Conduct performance reviews and support employee development and succession planning.
• Promote a culture of ownership, teamwork, safety, professionalism, and customer service.
• Ensure employees are properly trained and qualified to perform assigned duties.
• Address performance issues promptly and in accordance with ABM policies and client requirements.

Client Relationship Management

• Develop and maintain a strong working relationship with client leadership and facility stakeholders.
• Serve as a trusted operational advisor and escalation point for facility-related issues.
• Conduct regular operational reviews with the client and communicate performance, risks, opportunities, and corrective actions.
• Understand client business objectives and align facility services accordingly.
• Respond quickly and professionally to customer concerns and service escalations.
• Identify opportunities to improve customer satisfaction and overall account performance.

Safety & Compliance

• Maintain a strong safety culture and ensure compliance with ABM, client, OSHA, environmental, and applicable regulatory requirements.
• Ensure required safety training, inspections, permits, and documentation are completed.
• Investigate incidents, near misses, property damage, and safety concerns and implement corrective actions.
• Conduct regular safety observations and reinforce safe work practices.
• Ensure contractors and vendors comply with site safety requirements.
• Immediately elevate significant safety, environmental, operational, or compliance risks.

Financial & Contract Management

• Manage assigned operating expenses and support achievement of account financial objectives.
• Monitor labor, overtime, materials, supplies, subcontractors, and other operating costs.
• Review invoices, purchase orders, proposals, and vendor expenses for accuracy and compliance.
• Identify cost-reduction and productivity opportunities without compromising safety, quality, or service.