Facilities Soft Services Manager: Lead Workplace Experience

CBRE; Chester (VA); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

401(K)

Dental insurance

Health insurance

Life insurance

Vision insurance

Job summary

CBRE is seeking a Facilities Soft Services Manager for a site in Chester, VA. You will supervise staff delivering concierge, reception, event management, and administrative services while overseeing catering, cleaning, landscaping, and pest control for a client facility.

This role requires leadership to manage schedules, performance, and vendor partnerships on site. The position emphasizes building strong client relationships, coordinating daily activities, and ensuring high-end workplace

Qualifications

• Bachelor's degree preferred with 3–5 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, measuring, appraising and rewarding performance.
• Ability to guide the exchange of sensitive information, convey expectations and handle problems.

Responsibilities

• Provide formal supervision to employees and conduct performance evaluations.
• Coordinate and manage the team's daily activities and schedules; cross-train staff.
• Build and maintain trusted client relationships and negotiate with clients and partners.
• Ensure the team delivers efficient and consistent support; suggest process improvements.
• Identify training needs for Workplace Experience teams; enforce safety standards.

Skills

Staffing & Training

Leadership

Client Relations

Vendor Negotiation

Performance Coaching

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

CBRE is seeking a Facilities Soft Services Manager for a site in Chester, VA. You will supervise staff delivering concierge, reception, event management, and administrative services while overseeing catering, cleaning, landscaping, and pest control for a client facility.

This role requires leadership to manage schedules, performance, and vendor partnerships on site. The position emphasizes building strong client relationships, coordinating daily activities, and ensuring high-end workplace