Facilities Manager (Soft Services)

CBRE Group, Inc.; Chester (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

CBRE Group, Inc. seeks a Facilities Soft Services Manager to oversee workplace experience services at a designated Chester, VA facility.

You will supervise staff, coordinate daily activities, and manage vendor partnerships to deliver concierge, reception, event management, catering, cleaning, landscaping and related operations. Responsibilities include coaching staff, managing schedules, negotiating with clients and vendors, and driving end-user satisfaction while ensuring safety and compliance

Qualifications

• Experience supervising facilities staff and managing performance.
• Strong client service and communication skills.
• Ability to manage vendor contracts and cost saving initiatives.
• Willingness to travel as required.

Responsibilities

• Provide formal supervision to employees; oversee training, performance evaluations, and coaching.
• Coordinate and manage daily team activities; set schedules and deadlines.
• Build and maintain trusted client relationships; negotiate with clients and partners.
• Ensure efficient and consistent support; suggest process improvements and develop strategic solutions.
• Assess training needs and ensure safety standards for staff, clients, and vendors.
• Develop vendor partnerships; manage contract services and verify insurance and documentation.
• Ensure KPI delivery and end-user satisfaction surveys remain green.
• Oversee programs ran by third-party vendors (food delivery, events, transportation, mail).
• Lead by example in line with CBRE RISE values and align with team objectives.

Skills

Staff supervision

Performance evaluations

Coaching

Recruiting

Vendor management

Contract negotiation

Customer service

Job description

About the Role:

As a CBRE Facilities Soft Services Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties. You will be responsible for managing catering, cleaning, landscaping, pest control and other soft services related to a client managed facility.

This job is part of the Workplace Facilities Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

This position will be site-specific in Chester, VA with some travel required.

What You'll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
• Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Ensure KPI's delivery and End User Satisfaction Surveys are in green and at satisfactory levels at all times.
• Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed.
• Ensure support provided by the team is efficient and consistent.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.