Facilities Services Support Coordinator

Avera McKennan; Sioux Falls (SD); On-site; USD 27,000 - 35,000; Full time

Benefits offered by this job

PTO from day 1

Employer matching for retirement up to

Career development and mentorship

Job summary

Avera McKennan is seeking a Maintenance Coordinator to receive, prioritize, and dispatch work orders to facilities staff across hospital and clinic sites. The role requires coordinating with technicians, documenting requests, and monitoring progress to ensure timely completion and customer satisfaction.

The position emphasizes learning CMMS and building control systems, delivering clear instructions, and generating performance reports. Evening shift support and rotating weekends may be required.

Qualifications

• High School or GED Equivalent is required.
• Ability to communicate effectively with staff across hospital and clinic sites.
• Visual acuity to perform duties and tolerate a hospital environment.
• Ability to learn and navigate multiple technical systems.

Responsibilities

• Answer and triage incoming phone calls, emails, and other communications regarding maintenance issues from staff across hospital and clinic sites.
• Provide clear instructions to staff on reporting processes and escalation procedures.
• Document requests accurately and completely in the software system.
• Evaluate reported issues to determine priority and appropriate response level.
• Assign maintenance work orders to technicians or service teams and monitor status.
• Learn and operate multiple systems critical to hospital operations (e.g., CMMS, building control systems, pneumatic tube systems).
• Assist in generating reports for performance metrics and system utilization.

Skills

Customer service

Communication

Technical systems

Prioritization

Education

High School Diploma or GED

Tools

CMMS

Building control systems

Pneumatic tube systems

Job description

Location:Avera McKennan HospitalWorker Type:RegularWork Shift:Evening Shift (United States of America)Pay Range:The pay range for this position is listed below. Actual pay rate dependent upon experience.$19.50 - $25.50Position HighlightsM-F 2:45pm-11:15pm 80 hoursSchedule may be subject to change.Rotating weekends and holidays.You Belong at AveraBe part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.A Brief OverviewResponsible for receiving, prioritizing, and dispatching work assignments to maintenance staff while monitoring progress to ensure timely resolution. The Coordinator must be able to learn and navigate multiple technical systems, provide excellent customer service to staff, and support the overall effectiveness of the Facility Services Department.What you will doAnswers and triages incoming phone calls, emails, and other communications regarding maintenance issues from staff across hospital and clinic sites.Provides clear instructions to staff on reporting processes and escalation procedures.Documents requests accurately and completely in the software system.Evaluates reported issues to determine priority and appropriate response level.Assigns maintenance work orders to the appropriate technicians or service teams. Monitors work order status and follow up to ensure timely completion and customer satisfaction.Learns and operates multiple systems critical to hospital operations, including but not limited to CMMS, building control systems, pneumatic tube systems, etc. Observes system dashboards and alerts, reporting anomalies or failures to technical staff.Assists in generating reports for performance metrics, system utilization, and compliance.Supports standard operating procedures and recommend improvements for efficiency and reliability.Provides new-hire refresher training to Facility users.Creates and maintains access rights for Facility Service staff if appropriate technology solutions.Essential QualificationsThe individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.Preferred Education, License/Certification, or Work Experience:High School or GED EquivalentExpectations and StandardsCommitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.Promote Avera’s values of compassion, hospitality, and stewardship.Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.Maintain confidentiality.Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.Benefits You Need & Then SomeAvera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.PTO available day 1 for eligible hires.Up to 5% employer matching contribution for retirementCareer development guided by hands-on training and mentorshipAvera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].