Facilities Services Support Coordinator

Sioux Center Health; Sioux Falls (SD); On-site; USD 26,863 - 35,128; Full time

Benefits offered by this job

PTO available day 1 for eligible hires

Up to 5% employer matching retirement

Career development guided by hands-on"

Job summary

Avera is seeking a Maintenance Coordinator for the evening shift in the hospital’s Facility Services. You will receive, prioritize, and dispatch maintenance work orders to technicians, while learning multiple technical systems essential to hospital operations.

This role emphasizes excellent customer service to staff, accuracy in documentation, and reliable escalation procedures. It includes a schedule with evenings and rotating weekends/holidays, supporting a multidisciplinary team.

Qualifications

• Visual acuity adequate to perform position duties.
• Ability to communicate effectively with staff and colleagues.
• Must be able to work the specified hours including evenings and rotating shifts.

Responsibilities

• Answers and triages incoming phone calls, emails, and other communications regarding maintenance issues from staff across hospital and clinic sites.
• Provides clear instructions to staff on reporting processes and escalation procedures.
• Documents requests accurately in the software system.
• Evaluates reported issues to determine priority and appropriate response level.
• Assigns maintenance work orders to the appropriate technicians or service teams and monitors status for timely completion.
• Learns and operates systems critical to hospital operations (e.g., CMMS, building control systems, pneumatic tube systems).
• Supports generating reports for performance metrics, system utilization, and compliance.
• Assists in training staff and maintaining access rights as needed.

Skills

Customer service

Education

High School or GED Equivalent

Tools

CMMS

Building control systems

Pneumatic tube systems

Job description

Location: Avera McKennan Hospital

Worker Type: Regular

Work Shift: Evening Shift (United States of America)

Pay Range: $19.50 - $25.50

Position Highlights

M-F 2:45pm-11:15pm 80 hours

Schedule may be subject to change.

Rotating weekends and holidays.

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Responsible for receiving, prioritizing, and dispatching work assignments to maintenance staff while monitoring progress to ensure timely resolution. The Coordinator must be able to learn and navigate multiple technical systems, provide excellent customer service to staff, and support the overall effectiveness of the Facility Services Department.

What you will do

• Answers and triages incoming phone calls, emails, and other communications regarding maintenance issues from staff across hospital and clinic sites.
• Provides clear instructions to staff on reporting processes and escalation procedures.
• Documents requests accurately and completely in the software system.
• Evaluates reported issues to determine priority and appropriate response level.
• Assigns maintenance work orders to the appropriate technicians or service teams. Monitors work order status and follow up to ensure timely completion and customer satisfaction.
• Learns and operates multiple systems critical to hospital operations, including but not limited to CMMS, building control systems, pneumatic tube systems, etc. Observes system dashboards and alerts, reporting anomalies or failures to technical staff.
• Assists in generating reports for performance metrics, system utilization, and compliance.
• Supports standard operating procedures and recommend improvements for efficiency and reliability.
• Provides new-hire refresher training to Facility users.
• Creates and maintains access rights for Facility Service staff if appropriate technology solutions.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Preferred Education, License/Certification, or Work Experience

• High School or GED Equivalent

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].