Support Specialist

Avera McKennan; Sioux Falls (SD); On-site; USD 25,000 - 32,000; Full time

Job summary

Avera McKennan Hospital in Sioux Falls, SD is seeking a clerical support professional. You will handle scheduling, filing, data generation and presentation, and respond to phone messages to ensure efficient operation of the department.

You will collaborate with a multidisciplinary team, work rotating 12‑hour shifts on a 48‑hour/2‑week schedule, and support leadership, staff and patients with care and professionalism. Required: High School or GED; Associate’s degree preferred.

Qualifications

• Requires High School or GED
• Associate's degree preferred for advancement

Responsibilities

• Scheduling tasks (calendar, appointments, etc.)
• Filing and organizing documents
• Generating and presenting data for leadership
• Answering and routing phone messages
• Collaborating with leaders and staff to ensure efficient operations
• Maintaining a professional business atmosphere in assigned areas

Skills

Computer experience

Call center experience

Education

High School diploma or GED

Associate's degree preferred

Job description

Location: Avera McKennan Hospital

Worker Type: Regular

Work Shift: Rotating days/evenings/nights/weekends/holidays (United States of America)

Pay Range: The pay range for this position is listed below. Actual pay rate dependent upon experience. $18.00 - $23.25

Position Highlights

• Monday- Friday 7:00am-7:30pm and 10:00am-10:30pm; 12 hour shifts 48 hours 2 weeks
• Computer and call center like experience a plus!
• You Belong at Avera
• Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients.
• Work where you matter.

A Brief Overview

Accountable for performing a variety of clerical tasks, providing support to leadership, staff, patients and/or clients to ensure efficient operation of the department.

What you will do

• Responsible for a variety of clerical tasks including but not limited to scheduling, filing, generating and/or presenting data, message response and project support.
• Ensure and maintain organization of documents, processes and other materials.
• Answer and address phone calls and other messages, routing appropriately if needed.
• Clear collaboration with leader and staff to support efficient operations.
• Support and maintain a professional business atmosphere within work areas assigned.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience: High School or GED Equivalent

Preferred Education, License/Certification, or Work Experience: Associate's 1-3 years Office support or administrative work.

Expectations and Standards

• Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera's values of compassion, hospitality, and stewardship.
• Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].

At Avera, the way you are treated as an employee translates into the compassionate care you deliver to patients and team members. Because we consider health care a ministry, you can live out your faith, uphold the dignity and respect of all persons while not compromising high-quality services. Join us in making a positive impact on moving health forward.