Facilities Services Operations & Client Outreach Coordinator

K2 Electric; Phoenix (AZ); On-site; USD 48,000 - 64,000; Full time

Job summary

K2 Electric in Phoenix, AZ seeks an organized administrative professional to support the Facility Services department. You will coordinate scheduling in Rivet/Excel, maintain weekly KPI scorecards, and act as the primary contact for field needs and client outreach.

You'll track invoices for AR collections, update departmental docs, onboard new hires, and help with meetings and data entry. Strong communication and confidentiality are essential.

Qualifications

• Minimum 1–2 years of administrative experience, ideally in construction or facility services.
• Experience with scheduling software preferred; familiarity with Rivet is a plus.
• Experience with AR collections, invoicing, or accounts receivable follow-up is a plus.
• Associate's degree preferred — Business Administration or related field.

Responsibilities

• Maintain and update scheduling through Rivet/Excel for current assignments and lookahead.
• Track weekly KPI Head-to-Head board across Director, Account Manager, Project Engineer, Superintendent, Technician.
• Call clients weekly/monthly to collect feedback and log results feeding KPIs.
• Assist with onboarding, meetings, and department documentation logs.
• Follow up on outstanding invoices; coordinate with Accounting/Finance for AR status and payment promises.

Skills

Verbal & written communication

Outbound client calls

Financial conversations

Organization & detail-orientation

Microsoft Office (Word/Excel/Outlook)

Rivet software

KPI Head-to-Head tool

Confidentiality & data handling

Data entry & calculations

Education

Associate's degree in Business Administration or related field

Tools

Rivet

KPI Head-to-Head

Microsoft Office

Job description

K2 Electric in Phoenix, AZ seeks an organized administrative professional to support the Facility Services department. You will coordinate scheduling in Rivet/Excel, maintain weekly KPI scorecards, and act as the primary contact for field needs and client outreach.

You'll track invoices for AR collections, update departmental docs, onboard new hires, and help with meetings and data entry. Strong communication and confidentiality are essential.