Service Operations Coordinator

Socket.dev; Phoenix (AZ); On-site; USD 48,000 - 64,000; Full time

Job summary

Socket.dev is seeking a Service Coordinator in Phoenix to manage an assigned client portfolio by scheduling and coordinating work orders across maintenance and construction projects. You will communicate with clients and team members through email and client portals to provide progress updates and ensure on-time completion.

The role includes budgeting support, invoice preparation, subcontractor contracts, and leadership to service technicians and plumbers.

Qualifications

• Associates degree or equivalent in related field.
• Knowledge of business and management practices.
• Proficiency in Microsoft Office, Word, Excel, and PowerPoint.

Responsibilities

• Schedule and coordinate work orders to meet client SLA.
• Communicate with clients via email and portals about progress.
• Prepare client invoices and assist with subcontractor contracts.
• Provide leadership to technicians and plumbers.
• Maintain and update job data in the software system.

Skills

Multitasking

Planning & organizing

Teamwork

Excellent communication skills

Attention to detail

Education

Associates degree or equivalent in related field

Tools

Microsoft Office

Job description

Socket.dev is seeking a Service Coordinator in Phoenix to manage an assigned client portfolio by scheduling and coordinating work orders across maintenance and construction projects. You will communicate with clients and team members through email and client portals to provide progress updates and ensure on-time completion.

The role includes budgeting support, invoice preparation, subcontractor contracts, and leadership to service technicians and plumbers.