Facility Services Coordinator

K2 Electric; Phoenix (AZ); On-site; USD 48,000 - 64,000; Full time

Job summary

K2 Electric in Phoenix, AZ seeks an organized administrative professional to support the Facility Services department. You will coordinate scheduling in Rivet/Excel, maintain weekly KPI scorecards, and act as the primary contact for field needs and client outreach.

You'll track invoices for AR collections, update departmental docs, onboard new hires, and help with meetings and data entry. Strong communication and confidentiality are essential.

Qualifications

• Minimum 1–2 years of administrative experience, ideally in construction or facility services.
• Experience with scheduling software preferred; familiarity with Rivet is a plus.
• Experience with AR collections, invoicing, or accounts receivable follow-up is a plus.
• Associate's degree preferred — Business Administration or related field.

Responsibilities

• Maintain and update scheduling through Rivet/Excel for current assignments and lookahead.
• Track weekly KPI Head-to-Head board across Director, Account Manager, Project Engineer, Superintendent, Technician.
• Call clients weekly/monthly to collect feedback and log results feeding KPIs.
• Assist with onboarding, meetings, and department documentation logs.
• Follow up on outstanding invoices; coordinate with Accounting/Finance for AR status and payment promises.

Skills

Verbal & written communication

Outbound client calls

Financial conversations

Organization & detail-orientation

Microsoft Office (Word/Excel/Outlook)

Rivet software

KPI Head-to-Head tool

Confidentiality & data handling

Data entry & calculations

Education

Associate's degree in Business Administration or related field

Tools

Rivet

KPI Head-to-Head

Microsoft Office

Job description

POSITION SUMMARY

Serves as the administrative backbone of the Facility Services department. Supports scheduling coordination through Rivet/excel, maintains and updates the department's weekly KPI Head-to-Head scorecards and leader board across every role, point of contact for field needs, and serves as the primary point of contact for client outreach — calling clients directly to collect honest, scored feedback that feeds the department's client satisfaction and retention metrics, and following up on outstanding invoices to support AR collections. Bridges the Director, Account Managers, Project Engineers, Superintendents, and Technicians with consistent, accurate, and current information.

HIGH PAYOFF ACTIVITES:

Support Scheduling Through Rive t / Excell (approx. 2 days/week)

• Maintain and update Rivet to reflect current job assignments, crew availability, and the department's master scheduling lookahead.
• Coordinate with Account Managers and Superintendents to confirm schedule accuracy before publishing.
• Flag scheduling conflicts, gaps, or delays to the Director and Superintendent for resolution.
• Support the department's shift from one-week to 4-week forecasting by keeping Rivet data current, reliable and technicians updated.

Track and Update the KPI Head-to-Head Board (Weekly)

• Collect and enter weekly KPI actuals for every role — Director, Account Manager, Project Engineer, Superintendent, and Technician — into the Head-to-Head tracking tool.
• Confirm data accuracy with each team member or their manager before entry.
• Maintain the roster as team members are hired, promoted, or change roles.
• Flag missing, stale, or inconsistent data to the Director ahead of each weekly review.

Client Satisfaction & Retention Outreach

• Call clients on an established weekly/monthly cadence to collect direct, honest feedback on team performance, responsiveness, and quality.
• Score and log client feedback consistently, feeding the Client Satisfaction Score and Client Retention/Renewal Rate KPIs.
• Escalate any negative or at-risk feedback immediately to the relevant Account Manager and the Director.
• Maintain an outreach log per client/account so every relationship has a documented history.

General Department Administrative Support

• Support team onboarding process, badging, and administrative setup for new Facility Services hires to ensure no one enters their job in the unknown
• Assist with meeting coordination, agendas, and follow-up item tracking for department meetings.
• Maintain department documentation logs (OSL) for accuracy and completeness.

AR Collections & Invoice Follow-Up

• Call clients on outstanding invoices to follow up on payment status, working the AR aging report on a weekly cadence.
• Escalate accounts significantly past due to the Account Manager and Director, with clear notes on the conversation and expected payment date.
• Coordinate with the Accounting/Finance team to keep collection notes, payment promises, and account status current.
• Document every collection call outcome in the AR tracking log so nothing is chased twice or missed.

OTHER TASKS & RESPONSIBILITIES

Other duties as assigned

REQUIRED SKILLS/ABILITIES

• Excellent verbal and written communication skills, comfortable making outbound client calls and asking for honest feedback
• Comfortable holding direct financial conversations with clients regarding outstanding invoices and payment status
• Highly organized and detail-oriented, able to manage multiple recurring weekly deadlines across scheduling, KPI tracking, and client outreach
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable learning new software, including Rivet and the KPI Head-to-Head tool
• Ability to maintain confidentiality and handle individual performance data professionally
• Strong follow-through — able to track down missing information without being asked twice
• Comfortable with routine data entry and basic calculations (attainment percentages, targets, variances)

EDUCATION & EXPERIENCE

• Minimum of 1–2 years' administrative experience, ideally in construction, facility services, or a field-service organization
• Experience with scheduling software preferred; familiarity with Rivet is a plus
• Experience with AR collections, invoicing, or accounts receivable follow-up is a plus
• Associate's degree preferred — Business Administration or related field

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• Prolonged periods sitting at a desk, working on a computer, and on the phone
• Must be able to work in a general office setting
• Occasional local travel between the Phoenix and Tucson offices may be required
• Extended phone use for client outreach calls