Facilities Service Dispatcher — Command Center & Events

Case Western Reserve University; Cleveland (OH); On-site; USD 22,000 - 31,000; Full time

Job summary

Case Western Reserve University seeks a dedicated professional to oversee the Customer Service Center operations. You will intake service requests, route to the right teams, and ensure swift, satisfactory resolution of campus facilities and security needs.

Responsibilities include managing communications, maintaining the work management system, and coordinating with departments to clear bottlenecks. Strong customer service and organizational skills are essential for this role.

Qualifications

• Experience in customer service or related environment.
• Ability to manage multiple requests and prioritize effectively.
• Familiarity with work management systems and data entry processes.

Responsibilities

• Serve as the primary contact for the customer service center and handle intake of phone calls and emails.
• Determine urgency and route requests to appropriate departments to ensure timely responses.
• Coordinate with Facilities, Custodial, and Key Shop to resolve issues and communicate with campus stakeholders.

Skills

Customer service

Verbal communication

Interpersonal skills

Attention to detail

Multitasking

Teamwork

AI tools

Problem solving

Computer skills

Time management

Education

High school education

Tools

Work management system

MS Office

Job description

Case Western Reserve University seeks a dedicated professional to oversee the Customer Service Center operations. You will intake service requests, route to the right teams, and ensure swift, satisfactory resolution of campus facilities and security needs.

Responsibilities include managing communications, maintaining the work management system, and coordinating with departments to clear bottlenecks. Strong customer service and organizational skills are essential for this role.