Facilities Service & Dispatch Coordinator

envelopgroup; Indianapolis (IN); On-site; USD 48,000 - 62,000; Full time

Job summary

Envelop Group in downtown Indianapolis seeks a Service Coordinator to manage service requests, schedule technicians, and maintain records. You will communicate with customers and vendors, coordinate dispatches, and ensure timely resolutions in a fast-paced environment.

The role requires 2+ years in an office setting, knowledge of HVAC or related service fields, and experience with Service Trade or similar software.

Qualifications

• High School Diploma or equivalent is required; Associate's degree preferred.
• 2+ years of professional experience in an office setting.
• Knowledge of HVAC, low-voltage, or related service industry experience preferred.
• Experience with Service Trade or similar field service management software preferred.
• Strong Microsoft Word, Excel, PowerPoint, Outlook and the ability to learn other systems.

Responsibilities

• Actively engage with customers and vendors by phone and email to identify needs and resolve issues.
• Create and optimize service schedules and technician dispatches for efficiency.
• Dispatch field technicians and subcontractors based on skills and urgency.
• Create, update, and maintain work orders with customer and job details.
• Generate new and renewal contract proposals and track status.
• Enter service plans into the system and monitor progress.
• Ensure paperwork from technicians is complete and accurate.
• Generate purchase orders for parts and subcontract work as needed.
• Assist with billing, invoicing, and follow-up on outstanding AR.
• Maintain accurate documentation for parts and warranties in Acumatica.
• Participate in training, team meetings, and company events.

Skills

Communication

Microsoft Office

Time management

Customer service

Data handling

Education

High School Diploma or equivalent

Associate's degree preferred

Tools

Service Trade

Acumatica

Job description

Envelop Group in downtown Indianapolis seeks a Service Coordinator to manage service requests, schedule technicians, and maintain records. You will communicate with customers and vendors, coordinate dispatches, and ensure timely resolutions in a fast-paced environment.

The role requires 2+ years in an office setting, knowledge of HVAC or related service fields, and experience with Service Trade or similar software.