Facilities Service Desk & CMMS Coordinator

M.C. Dean, Inc.; Raleigh (NC); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and dis

Disability insurance

Paid time off

Tuition reimbursement

401k Retirement Plan

Military Reserve pay offset

Paid maternity leave

Job summary

M.C. Dean, Inc. is seeking a Service Call Clerk to serve as the primary public face for the company and facility, handling calls, documentation, and responses to customer concerns.

You will staff the front desk, manage communications from all sources, and dispatch service responses to the facility team. You will work with the Administrative Clerk, PM, and SM, and the role is covered by the CBA for Industrial, Technical and Professional Employees Union, OPEIU Local 4873.

Qualifications

• High School Diploma / GED with 3+ years of experience in facilities, property management, or operations.
• Experience operating and maintaining the CMMS system for a large facility with extensive asset counts and significant customer personnel.
• Proficiency with Microsoft Word, PowerPoint, Outlook, and working knowledge of Excel.
• Ability to learn and adapt to new software, platforms, and workflow tools.
• Strong written and verbal communication skills.
• Ability to multitask, organize priorities, and work independently.
• Strong customer-service orientation with the ability to remain calm under pressure.
• Experience with federal or DoD contracting environments is a plus.
• Ability to be in office five days a week.

Responsibilities

• Serve as on-site point of contact for employees, visitors, and vendors.
• Monitor cleanliness, comfort, lighting, and general condition of common areas.
• Assist with building schedules, access requests, and operational notices.
• Track and follow up on service issues to ensure timely resolution.
• Serve as a responsive, customer-service-focused contact for facilities-related requests and inquiries.
• Assist with tracking facilities expenses.
• Help review vendor invoices for accuracy.
• Support budget reporting and documentation.
• Track and report on metrics for corrective maintenance. Use data analysis skills, tools, and methods to analyze data and identify trends, issues, and inefficiencies.
• Utilize Excel and other tools to export, analyze, and report CMMS information.
• Collaborate with Quality Control to highlight potential issues identified in the field, or issues identified via data analysis.
• Workensures that the program is focused on proactive and preventative maintenance.
• Evaluate processes and make recommendations to management for improvements in workflows, policy, process,or organizational structure.
• Focus on closing process gaps to ensuretechnical issues in the field are completed in a timely and efficient manner.Escalate key issuesor recommendations to management.
• Ensurethat‘complexworkorders’transition tothe‘above standard’, IDIQ program in a timely and efficient manner.
• Review work orders that are pending material. Ensure shift leads and technicians are accountable for updates. Meet with procurement team to discuss updates, outstanding orders, duplicates, etc.
• Overallensure a smooth and efficient process for work orders requiring procurement.
• In coordination with management, proactively identify key priority issues for our client and provide timely and accurate updates.
• Support meetings with the client–providing a status update on recent work orders, upcoming work, and priority issues.
• Become well versed in Nuvolo use and administration. Initial and some ongoing training will be provided–however it is expected that the candidate will be comfortable learning new technology and can self-develop an intermediate skillset.
• Train technicians/Shift Leadson the Nuvolo system.
• Collect datafrom technicians, clients, andtenantsrelated to work and critical outages orincidents. Document findings andrecommendations andformatafter action reports for submission to the Client.
• Relaying Nuvolo performance, process, or technical concerns to QC Team and DPM.

Skills

CMMS experience

Data analysis

Customer service

Communication skills

Microsoft Office

Education

High School Diploma / GED

Tools

Nuvolo

Excel

Word

PowerPoint

Outlook

Job description

M.C. Dean, Inc. is seeking a Service Call Clerk to serve as the primary public face for the company and facility, handling calls, documentation, and responses to customer concerns.

You will staff the front desk, manage communications from all sources, and dispatch service responses to the facility team. You will work with the Administrative Clerk, PM, and SM, and the role is covered by the CBA for Industrial, Technical and Professional Employees Union, OPEIU Local 4873.