Facilities Service Desk Coordinator

Dexterra; Nashville (TN); On-site; USD 52,000 - 68,000; Full time

Job summary

CMI Management LLC, now part of the Dexterra Group, seeks a Facilities Service Desk Administrator to support service delivery across Tennessee facilities. You will serve as the intake hub for requests, coordinate dispatch, and ensure timely, compliant resolution of operational issues.

Analyze service data, maintain records in government systems, and support building access and stakeholder communications while upholding security and privacy policies.

Qualifications

• Experience in a service desk or helpdesk environment.
• Ability to manage intake, routing and status updates.
• Familiarity with government systems and security policies.
• Proven record of accuracy in records management.

Responsibilities

• Receive and manage facility service requests via multiple channels.
• Coordinate dispatch for emergencies and high-priority events.
• Log, classify, and track requests per contract and standards.
• Maintain and communicate service status to stakeholders.
• Support documentation in government systems and QA activities.

Skills

Customer service

Data entry

Problem escalation

Microsoft 365

Records management

Education

High school diploma or equivalent

Associate degree or technical training

Tools

CMMS

Work order systems

Ticketing systems

Job description

CMI Management LLC, now part of the Dexterra Group, seeks a Facilities Service Desk Administrator to support service delivery across Tennessee facilities. You will serve as the intake hub for requests, coordinate dispatch, and ensure timely, compliant resolution of operational issues.

Analyze service data, maintain records in government systems, and support building access and stakeholder communications while upholding security and privacy policies.