Facilities Service Delivery Manager

C&W Services; Macon (GA); On-site; USD 98,000 - 115,000; Full time

Job summary

Cushman & Wakefield seeks a Manager of Service Delivery to oversee day-to-day facilities operations across campuses, including custodial, life-safety, engineering, site services, and maintenance, ensuring services meet standards and client expectations in Macon, GA.

You will lead staff and vendors, manage budgets and contracts, drive continuous service improvement, and report on performance while ensuring safety, compliance, and high client satisfaction.

Qualifications

• Bachelor's degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration.
• 5–7 years of commercial high-rise, campus environment, and/or property portfolio management experience.
• CMMS/Work Order Management experience preferred

Responsibilities

• Oversee day‑to‑day operations of the facility(ies) or campus, ensuring policy and client directives are followed.
• Manage contracts; verify invoices match pricing and are reviewed regularly.
• Supervise maintenance programs for interior and exterior property conditions and appearance.
• Respond to tenant/occupant requests and oversee contract programs to meet SLA requirements.
• Maintain site reports and documents (plans, logs, manuals, audits) as required
• Prepare and review budgets, contracts, purchases related to facilities; track expenditures.

Skills

Communication Proficiency

Technical Proficiency

Problem Solving/Analysis

Leadership

Teamwork Orientation

Relationship Management

Financial Management

Education

Bachelor's degree in Facilities Management or related field

Tools

Microsoft Office Suite

Yardi

Building Management Systems (BMS)

Job description

Cushman & Wakefield seeks a Manager of Service Delivery to oversee day-to-day facilities operations across campuses, including custodial, life-safety, engineering, site services, and maintenance, ensuring services meet standards and client expectations in Macon, GA.

You will lead staff and vendors, manage budgets and contracts, drive continuous service improvement, and report on performance while ensuring safety, compliance, and high client satisfaction.