Facilities Operations & Service Delivery Leader

Cushman & Wakefield; Macon (GA); On-site; USD 98,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Vision & Dental benefits

Retirement savings plan

Paid time off

Job summary

Cushman & Wakefield is seeking a Manager of Service Delivery to oversee day-to-day facilities operations across campuses, ensuring custodial, engineering, life-safety and maintenance services meet company and client standards.

You will lead staff, manage contracts and budgets, and drive improvements while coordinating with tenants, vendors, and internal teams to deliver high-quality service and cost efficiency. The role emphasizes safety, documentation, and strategic planning.

Qualifications

• Bachelor's degree in facilities management or related field
• 5–7 years of commercial high-rise, campus environment, and/or property portfolio management experience
• Experience with leasing, construction, engineering and all facets of property operation
• Experience with critical system environments
• Experience in cost-reduction program development and implementation
• CMMS/Work Order Management experience preferred

Responsibilities

• Oversee day-to-day facility operations across campuses per Cushman & Wakefield standards
• Manage contracts, budgets, and invoices; ensure pricing compliance
• Supervise maintenance programs for interiors and exteriors
• Coordinate annual budget, quarterly reforecasts, and capital planning
• Ensure documentation and reporting accuracy; manage safety/compliance

Skills

Communication

Tech Proficiency

Problem Solving

Leadership

Teamwork

Relationship Mgmt

Financial Mgmt

Education

Bachelor's degree in Facilities Management

Tools

CMMS/Work Order

Yardi

MS Office

Job description

Cushman & Wakefield is seeking a Manager of Service Delivery to oversee day-to-day facilities operations across campuses, ensuring custodial, engineering, life-safety and maintenance services meet company and client standards.

You will lead staff, manage contracts and budgets, and drive improvements while coordinating with tenants, vendors, and internal teams to deliver high-quality service and cost efficiency. The role emphasizes safety, documentation, and strategic planning.