Facilities Service Coordinator & Lead Scheduler

Embarcaderomediagroup; Portland (OR); On-site; USD 39,000 - 54,000; Full time

Benefits offered by this job

Profit sharing program

401k with company match

Medical plan with dental and vision

Flexible PTO plan

Company provided devices

Job summary

Northwest Facilities & Equipment Maintenance (NWFEM) is seeking a Service Coordinator to ensure efficient delivery of facilities maintenance services. You will manage internal technicians, schedule work, and maintain customer relationships throughout the service life cycle from intake to completion.

You will collaborate with the Project Manager and Dept Manager daily, prioritize requests, manage inventory, and support project work when needed.

Qualifications

• 5+ Years in a Managerial role in Facilities, Construction, Handyman or Service/trade Industry
• Able to assess facilities work orders with experience and direct/train employees on how to complete the work
• Highly organized
• Effective leader
• Excellent time management and able to accurately assess/manage priorities
• Deep understanding of building processes, facilities processes, and safety standards
• Possess a strong, clean driving record, be insurable
• Advance SYNERGY and our shared values daily
• Possess a thorough understanding of tools, safety equipment, and their proper uses
• Must pass a criminal background check
• Must have a valid Driver's License and pass driver's background check

Responsibilities

• Accept/Reject new service requests
• Triage incoming requests into various priority levels
• Enter service requests from email into dispatch software
• Determine with Project Manager if a received job is considered a Service Request or a Project, and assign to appropriate team
• Create routes for Day Technicians by providing accurate notes and staged material
• Create routes for Night Technicians by providing accurate notes and staged material
• Proactively plan and organize the service schedule weeks in advance
• Review completed service requests
• Monitor backlog of maintenance and incomplete work, maintain records and information of all requests and dispatches
• Evaluating field technicians timecards for accuracy
• Order materials as needed for jobs
• Create timely and accurate quotes for service calls that will go over NTE
• Coordinate with Project Manager for scheduling service calls so as not to conflict with project work if it requires our internal team
• Provide support to Department Manager as needed
• Provide support to Project Manager as needed and cover for them while they are out of office
• Manage compliance to Service Agreements with customers
• Helping ensure our warehouse is in 6s fashion at all times
• Be available to support field technicians as needed
• High level of organization
• Clear and effective communication
• Additional duties as assigned

Skills

Management experience

Work order assessment

Organization

Leadership

Time management

Safety standards

Driving license

Communication

Tools

Quickbooks Online

QBT

Corrigo

Google

Job description

Northwest Facilities & Equipment Maintenance (NWFEM) is seeking a Service Coordinator to ensure efficient delivery of facilities maintenance services. You will manage internal technicians, schedule work, and maintain customer relationships throughout the service life cycle from intake to completion.

You will collaborate with the Project Manager and Dept Manager daily, prioritize requests, manage inventory, and support project work when needed.