Facilities Coordinator

EMCOR Facilities Services; Tempe (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

EMCOR Facilities Services in Tempe, AZ is seeking a Coordinator for National/Supplier Management Accounts to manage communications, close open work orders, and ensure contractual obligations are met. You will handle daily customer communications, provide updates, and escalate issues as needed.

This role requires coordinating with multiple departments, supporting budgeting forecasts, and maintaining records while upholding safety and service standards.

Qualifications

• Associates Degree and/or equivalent experience.
• Minimum of two years of experience in facilities maintenance, property management or customer service.
• Experience in managing service delivery for trades such as Electrical, HVAC, Plumbing, or Roofing.
• Bi-lingual English-Spanish preferred.
• Proficient in MS Windows Applications, including MS Excel and Word.
• Must be able to Type min 50 wpm and have good writing skills.
• Professional and friendly demeanor, willing to go above and beyond to accomplish the mission.
• Ability to work under pressure and constantly make correct decisions with limited input, and determine when to escape issues to the Facilities Manager/Supervisor or Account Manager.
• Ability to communicate effectively and efficiently with all functions of the Operations Staff and Call Center Operations team to carry out the objectives of the program.
• Ability to critically think and problem solve.
• Ability to maintain a courteous, professional demeanor at all times.
• Convey confidence in providing and receiving pertinent information.
• Must be punctual, reliable and caring about their work ethic.

Responsibilities

• Provide administrative support including ordering, vendor management, scheduling, reporting, Purchase Order coordination and any other such task assigned by supervisors.
• Interface with all departments to ensure all equipment is operating properly and that there is no disruption of service.
• Respond to request for maintenance and repair of facilities to include: Heat ventilation & Air Conditioning, Security Components, IT equipment, emergency situations affecting the facilities, Etc.
• Maintains sufficient records, files, controls, and procedures to ensure management and work production.
• Maintain a strong safety program within EFS Guidelines.
• Maintain effective communications with employees, management, contractors, customers.
• Conducts daily/weekly reporting on open work orders for supervisor review.
• Keeps accurate files of all office related issues, ensuring files are up to date and complete.
• Communicate with supervisor on the work performed and preventive maintenance.
• Will attend weekly staff meeting and safety training.
• The coordinator will participate in budget/forecast (monthly actual performance) development while identifying and implementing cost reduction opportunities across all functions.

Skills

Bilingual English-Spanish

MS Excel

MS Word

Typing 50 wpm

Written communications

Customer service

Education

Associates Degree

Tools

MS Windows

Job description

From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation’s leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self‑performed, site‑based operations to energy‑efficiency upgrades and supplier‑managed interior/exterior maintenance.

Job Summary

Under general supervision, wholly responsible for all aspects that pertain to your designated customer account/s. Conduct telephonic and electronic follow up and closing functions for open work orders on dedicated National/Supplier Management Accounts in order to meet the contractual obligations of each client. Intent is to ensure work orders are completed on time. This position will also involve handling daily customer communications which includes but is not limited to keeping customers informed of work being performed at their location, providing updates to customers, and handling escalations. This position is the main point of contact for designated customers. Handle all AP, billing and service provider escalations/issues for designated customer.

Essential Duties & Responsibilities

Performs administration support including; ordering, vendor management, scheduling, reporting, Purchase Order coordination and any other such task assigned by supervisors.

• Provide administrative, technical direction, and supervision to subcontracts in completing work assignments.
• Interface with all departments to ensure all equipment is operating properly and that there is no disruption of service.
• Respond to request for maintenance and repair of facilities to include: Heat ventilation & Air Conditioning, Security Components, IT equipment, emergency situations affecting the facilities, Etc.
• Maintains sufficient records, files, controls, and procedures to ensure management and work production.
• Maintain a strong safety program within EFS Guidelines.
• Maintain effective communications with employees, management, contractors, customers.
• Conducts daily/weekly reporting on open work orders for supervisor review.
• Keeps accurate files of all office related issues, ensuring files are up to date and complete.
• Communicate with supervisor on the work performed and preventive maintenance.
• Will attend weekly staff meeting and safety training.

The coordinator will participate in budget/forecast (monthly actual performance) development while identifying and implementing cost reduction opportunities across all functions.

Qualifications

Associates Degree and/or equivalent experience

• Minimum of two years of experience in facilities maintenance, property management or customer service role required.
• Experience in managing service delivery for trades labor such as Electrical, HVAC, Plumbing, or Roofing preferred.
• Bi-lingual English-Spanish preferred.
• Advanced proficiency MS Windows Applications, including MS Excel and Word.
• Must be able to Type min 50 wpm and have good writing skills.
• Professional and friendly demeanor, willing to go above and beyond to accomplish the mission.
• Ability to work under pressure and constantly make correct decisions with limited input, and determine when to escape issues to the Facilities Manager/Supervisor or Account Manager.
• Ability to communicate effectively and efficiently with all functions of the Operations Staff and Call Center Operations team to carry out the objectives of the program.
• Ability to critically think and problem solve.
• Ability to maintain a courteous, professional demeanor at all times.
• Convey confidence in providing and receiving pertinent information.
• Must be punctual, reliable and caring about their work ethic.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our Affiantive Action Policy .

Geographic Disclosure

#EFS