Facilities Planning & Scheduling Specialist

UG2; Framingham (MA); On-site; USD 52,000 - 68,000; Full time

Job summary

UG2, a facility services company based in Massachusetts, seeks a Planner/Scheduler to organize and direct day-to-day preventative and response maintenance operations and provide escalation and reporting to senior leadership. The role also delivers administrative support to the site and maintains essential service records.

The planner schedules daily dispatches, prioritizes SLA-driven work orders, coordinates vendors, and tracks performance metrics.

Qualifications

• Associates degree, GED or high school diploma required.
• Minimum of two years related experience in facilities operation and maintenance.
• Proficiency with Microsoft Office Suite, especially Excel.
• Ability to write routine reports and communicate with clients and team.

Responsibilities

• Serves as the initial point of contact for facilities requests from customers and tenants.
• Develops daily dispatch and efficient work planning tools for the facilities services team.
• Prioritizes work orders based on SLAs and preventative maintenance schedules.
• Contacts vendors and schedules subcontractor support as needed.
• Monitors escalations and reports on patterns of work to leadership.
• Generates CMMS work requests and processes invoices.
• Communicates work orders to technicians and resolves scheduling issues.
• Maintains weekly reports on open/closed work orders and productivity.
• Assists with quality inspections and training for work management.
• Provides administrative support to the Program Director and finance teams.

Skills

MS Office

Excel

Report writing

Communication skills

Education

Associates degree / GED

Job description

UG2, a facility services company based in Massachusetts, seeks a Planner/Scheduler to organize and direct day-to-day preventative and response maintenance operations and provide escalation and reporting to senior leadership. The role also delivers administrative support to the site and maintains essential service records.

The planner schedules daily dispatches, prioritizes SLA-driven work orders, coordinates vendors, and tracks performance metrics.