Planner / Scheduler

UG2; Seattle (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

UG2 in Seattle, WA seeks a Planner/Scheduler to organize daily preventative and response maintenance operations and provide senior leadership with regular escalation and reporting. You will handle facilities services work management and administrative tasks to ensure efficient operations.

Requirements include an associate degree or GED and at least two years in facilities operations. Proficiency in MS Office and Excel is preferred.

Qualifications

• Associates degree, high school diploma or GED required.
• Proficiency in Microsoft Office with strong Excel skills.
• Experience formatting/manipulating templates and formulas.
• Ability to write routine reports and correspondence.
• Ability to respond to inquiries and present information to internal teams.

Responsibilities

• Serves as the initial point of contact for facilities requests.
• Develops daily dispatch and planning tools for the facilities team.
• Prioritizes work orders to meet SLAs and PM schedules.
• Coordinates vendors and subcontractor support as needed.
• Monitors escalations and reports patterns to management.
• Generates work requests in the CMMS system.
• Processes work requests to technicians and communicates status.
• Produces weekly open/closed work order reports.
• Maintains files, specs, project close-outs and regulatory docs.
• Supports training and continuous improvement initiatives.
• Provides admin support to Program Director.

Education

Associate degree

High school diploma or GED

Tools

MS Office

Excel

Templates & formulas

Report writing

Communication

Presentation

Job description

The Planner/Scheduler organizes and directs the day-to-day preventative and response maintenance operations and provides regular escalation and reporting to senior leadership. This position also provides administrative support to the site. The Planner/Scheduler is responsible for daily facilities services work management and administrative functions.

Job Responsibilities:

• Serves as the initial point of contact for customers and tenants as it relates to facilities requests.
• Develops daily dispatch and efficient work planning tools for the facilities services team.
• Prioritizes work orders to be performed in a timely manner for multiple maintenance groups based on service level agreements (SLAs) and preventative maintenance schedules.
• Contacts vendors and schedules subcontractor support of work as needed.
• Monitors escalations and repeat service calls and alerts management to various patterns of work.
• Generates corrective and preventative work requests in the computerized maintenance management system.
• Takes tenant calls and processes work request to facilities technicians including:
  • Manage workflow and escalation process to ensure service level agreements (SLA) are met
  • Report periodically on work order volumes, turn-around times, and measure productivity of workforce.
  • Code and process facilities department invoices.
  • Communicate work orders to technicians and resolve scheduling issues.
  • Follows-up with requestors about work request status, expected completion and any delays.
  • Surveys customers for satisfaction and quality auditing.
• Generate various standardized weekly reporting such as open and closed work order status and completion reporting.
  • Maintain operational files, original equipment manufacturer specs, project close-out documents, regulatory files and other files as required by the site.
  • Assist with quality inspections and occasional work order follow-up.
• Support work management training and continuous improvement.
• Provides administrative support to Program Director.
• Other duties as assigned.

Requirements (Knowledge, Abilities, Skills, and Education and/or Experience):

• Associates degree, high school diploma or general education degree (GED) required.
• Minimum of two years related experience in facilities operation and maintenance.

Preferred Qualifications:

• Computer skills including Microsoft Office Suite with high proficiency of Excel skills - Experience in formatting and manipulating templates and formulas
• Ability to write routine reports and correspondence.
• Ability to respond to common inquiries or issues from clients, co-workers, and/or supervisor.
• Ability to effectively present information to internal departments.

Working Conditions and/or Physical Requirements

• The noise level in the work environment is usually moderate.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.