Facilities Planner & Scheduler: Optimize Maintenance Ops

UG2 LLC; Framingham (MA); On-site; USD 80,000 - 90,000; Full time

Job summary

UG2 LLC in Framingham, MA is seeking a Planner/Scheduler to organize day-to-day preventative and response maintenance operations and provide administrative support to the site leadership. You will manage dispatch, prioritize work orders, coordinate vendors, and generate weekly reports to senior leadership.

The ideal candidate has an Associates degree (or GED) and at least 2 years of facilities operations experience, with strong Excel skills and the ability to write routine reports and

Qualifications

• Associates degree or GED required; minimum 2 years in facilities operations.
• Proficiency in Microsoft Office, especially Excel, with templates and formulas.
• Ability to write routine reports and communicate with clients and internal teams.

Responsibilities

• Serves as the initial point of contact for customers and tenants as it relates to facilities requests.
• Develops daily dispatch and efficient work planning tools for the facilities services team.
• Prioritizes work orders to be performed in a timely manner for multiple maintenance groups based on SLAs and PM schedules.
• Contacts vendors and schedules subcontractor support of work as needed.
• Monitors escalations and repeat service calls and alerts management to patterns of work.
• Generates corrective and preventative work requests in the computerized maintenance management system.
• Takes tenant calls and processes work requests to facilities technicians including workflow and escalation to meet SLA.
• Report on work order volumes, turn-around times, and measure productivity of workforce.
• Code and process facilities department invoices.
• Communicate work orders to technicians and resolve scheduling issues.
• Follows-up with requestors about work status and delays.
• Surveys customers for satisfaction and quality auditing.
• Generate weekly reporting on open/closed work orders and completion status.
• Maintain operational files and regulatory documents.

Job description

UG2 LLC in Framingham, MA is seeking a Planner/Scheduler to organize day-to-day preventative and response maintenance operations and provide administrative support to the site leadership. You will manage dispatch, prioritize work orders, coordinate vendors, and generate weekly reports to senior leadership.

The ideal candidate has an Associates degree (or GED) and at least 2 years of facilities operations experience, with strong Excel skills and the ability to write routine reports and