Facilities Ops Coordinator — Customer Support (Evenings)

US AMR-Jones Lang LaSalle Americas, Inc.; Atlanta (GA); On-site; USD 28,000 - 33,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Atlanta, GA is seeking a Customer Service Coordinator to monitor facility systems, respond to calls and emails, and dispatch work orders to the operations team. The role emphasizes delivering excellent customer service and accurate data entry across multiple applications.

The position requires an on-site presence, strong organizational skills, and the ability to multitask in a dynamic work environment, with a Sun-Thu 4pm-12am shift.

Qualifications

• Associates degree in facilities management, building, business or related field.
• Years of relevant experience preferred.
• 2+ years’ experience with Facility or Property Administration preferred.
• Skills and knowledge.
• Superior customer service skills and orientation.
• Ability to maintain professionalism under stressful situations.
• Ability to plan and manage work under time constraints.
• Ability to multitask and work without direct supervision.
• Proficient in MS Office, with strong written, verbal and people skills.
• Strong organizational skills and collaborative style.

Responsibilities

• Research required information using available resources.
• Identify and elevate priority issues.
• Identify areas of opportunity and utilize skill/knowledge to suggest improvements.
• Route calls to appropriate resources.
• Complete all assigned callbacks.
• Monitor telephony queue time data to maximize productivity.
• Provide accurate, timely client work orders which result in highly satisfied customers.
• Adhere to the business unit specified client-driven standards.
• Complete data entry using multiple work request applications.
• Maintain individual productivity statistics/performance metrics.
• Strong organizational and management skills.
• Ability to multi-task and work both in a team and independently.
• Ability to function effectively in a dynamic work environment.
• Excellent interpersonal skills; strong emphasis on customer service.
• Excellent business writing and verbal communications.
• Strong analytical ability.
• Detail-oriented.

Skills

Customer service

MS Office

Interpersonal skills

Organizational skills

Multitasking

Detail-oriented

Education

Associates degree in facilities management, building, business or other related field

Tools

MS Office

Job description

Jones Lang LaSalle (JLL) in Atlanta, GA is seeking a Customer Service Coordinator to monitor facility systems, respond to calls and emails, and dispatch work orders to the operations team. The role emphasizes delivering excellent customer service and accurate data entry across multiple applications.

The position requires an on-site presence, strong organizational skills, and the ability to multitask in a dynamic work environment, with a Sun-Thu 4pm-12am shift.