Facilities Operations & Vendor Liaison

Hope Services; San Jose (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Hope Services seeks an Operations Support Coordinator – Facilities to act as the primary liaison with NeXgen, managing work orders, records, vendor performance and service levels across all locations.

You will coordinate day-to-day facilities activities, administer the Noda‑Fi system, handle contract administration, compliance, reporting, and ensure outsourced services are delivered effectively, with strong focus on documentation and workflow.

Qualifications

• Associate’s or Bachelor’s degree in business, facilities or related field preferred.
• Minimum five years of facilities coordination or related experience.
• Experience with CMMS and maintaining regulatory records is a plus.
• Strong documentation and contract-tracking abilities.
• Proficient in Microsoft Office and record-keeping practices.

Responsibilities

• Serve as the liaison between Hope Services and the outsourced facilities management provider.
• Coordinate day-to-day facilities activities and manage work orders.
• Administer the Noda‑Fi Facilities Management System and generate reports.
• Monitor SLA performance and ensure service levels are achieved.
• Maintain facilities records, contracts, and compliance documentation.
• Coordinate vendor onboarding, renewals, and insurance certificates.
• Support capital projects and emergency communications as needed.

Skills

Vendor management

Facility coordination

Documentation

Microsoft Office

Communication

Education

Associate’s or Bachelor’s degree in Business Administration, Facilities Management, Public Administration, or related field

Tools

CMMS

Excel

Noda‑Fi

Outlook

Word

Job description

Hope Services seeks an Operations Support Coordinator – Facilities to act as the primary liaison with NeXgen, managing work orders, records, vendor performance and service levels across all locations.

You will coordinate day-to-day facilities activities, administer the Noda‑Fi system, handle contract administration, compliance, reporting, and ensure outsourced services are delivered effectively, with strong focus on documentation and workflow.