Facilities Operations Support Associate (Accounting/Finance)

CBRE Group, Inc.; Windsor (CO); On-site; USD 42,000 - 64,000; Full time

Job summary

CBRE Group, Inc. in Windsor, Colorado is seeking a Contract Support Associate to provide exceptional customer service and administrative support across a large Business Unit or Account. You will help ensure contractual requirements are fulfilled and services delivered as agreed.

You will coordinate vendors, review invoices, support financial reporting, and assist with health and safety documentation. This role emphasizes accuracy, timely communication, and collaboration with site teams and head

Responsibilities

• Respond to client inquiries and ensure timely, quality service and follow-up.
• Understand the scope of the contract and ensure work aligns with it.
• Be a financial and operational systems champion; identify cost-saving opportunities.
• Coordinate and onboard vendors for reactive and planned works.
• Manage sub-contractor paperwork.
• Review invoices and ensure accurate cost center coding; manage billing.
• Work with site teams and head office on quotations and purchase orders.
• Review and approve maintenance billing invoices and projects per contracts.
• Ensure delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for AR, AP, and POs.
• Deliver monthly reporting support on Contract and BU reviews.
• Assist with Health & Safety compliance and maintain QHSE documentation.
• Gather and analyze data to solve problems and suggest new techniques.
• Impact own team and related teams; suggest process improvements.

Job description

About the Role:

As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You'll Do:

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.