Contract Support Associate

CBRE; Michigan City (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

CBRE is seeking a Contract Support Associate to provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This onsite role requires in-office presence 2-3 days per week.

The position is part of the Contract Quality Management function, focused on delivering contractual services and ensuring requirements are fulfilled. You will assist with billing, reporting, vendor onboarding, and compliance with Health & Safety standards.

Qualifications

• High School Diploma or GED with 3-4 years of job-related experience.
• Understanding of processes, procedures, systems and concepts within own function.

Responsibilities

• Respond to client inquiries and ensure timely, quality service and follow-up for satisfaction.
• Understand contract scope and ensure all work is carried out accordingly.
• Be a financial and operational systems champion; identify cost-saving opportunities.
• Coordinate and onboard vendors for reactive and planned works; manage subcontractor paperwork.
• Review invoices; code costs; manage billing and quotations with site teams and head office.
• Review and approve maintenance billing invoices and projects per agreements.
• Provide responses on financial reports for AR, AP, and open POs.
• Deliver monthly reporting support on Contract and BU reviews.
• Assist with Health & Safety compliance and maintain QHSE documentation.
• Gather and analyze data to solve problems with minimal precedents.
• Impact own team and related teams; suggest process improvements.

Skills

Advanced math

Organizational skills

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About The Role

As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account.

This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

This is an onsite position that requires a candidate to be in office 2-3 days per week.

What You’ll Do

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.


• Understand the scope of the contract and make sure that all work is carried out accordingly.


• Be a financial and operational systems champion. Suggest efforts to put in place cost‑saving opportunities to maximize customer and financial savings targets.


• Coordinate and onboard vendors for reactive and planned works and manage sub‑contractor paperwork.


• Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.


• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.


• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.


• Deliver monthly reporting support on Contract and Business Unit Reviews.


• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.


• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.


• Impact own team and other teams whose work activities are closely related.


• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You’ll Need

• High School Diploma or GED with 3-4 years of job‑related experience.


• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.


• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.


• In‑depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.


• Organizational skills with an advanced inquisitive mindset.


• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long‑standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).