Contract Support Associate - Sandston, VA

CBRE; Sandston (VA); On-site; USD 40,000 - 57,000; Full time

Job summary

CBRE Contract Support Associate provides customer service and administrative support to a large business unit, facility, or account. You will manage contract requirements, help optimize billing, and ensure timely delivery of services.

The role involves coordinating vendors, reviewing invoices and cost codes, and delivering monthly contract and BU reports, while supporting HSE compliance and data analysis to identify improvements.

Strong attention to detail and MS Office proficiency are essential.

Qualifications

• High School Diploma or GED with 3-4 years of related experience.
• Strong understanding of processes, procedures, systems within own function.
• Ability to evaluate and communicate complex content clearly.
• Advanced skills in Microsoft Word, Excel, Outlook.

Responsibilities

• Respond to client inquiries and ensure timely service delivery.
• Understand contract scope and ensure work aligns with it.
• Coordinate onboarding of vendors and manage subcontractor paperwork.
• Review invoices, code costs, and manage quotations and POs.
• Review and approve maintenance invoices and projects as per agreements.
• Provide monthly reporting support for Contract and BU reviews.
• Support Health & Safety compliance and QHSE documentation.
• Gather data to solve complex problems and propose improvements.

Skills

MS Office proficiency

Advanced math

Analytical thinking

Organizational skills

Clear communication

Education

High School Diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

About The Role

As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You'll Do

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You'll Need

• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Contract Support Associate position is $39,500 annually and the maximum salary for the Contract Support Associate position is $56,500 annually.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).