Facilities & Operations Specialist

clubpilatesmissionviejo; Costa Mesa (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with employer matching

Paid time off

Monthly communication allowance

Employee Assistance Program

Job summary

Riser Fitness in Costa Mesa, CA is seeking a Facilities Assistant to support the Facilities Manager across all studio locations. You will handle equipment orders, furniture coordination, and the Facilities Manual, while tracking safety certifications and providing first-line IT support.

The role requires strong organization, experience with SaaS and ticketing systems, and the ability to manage multiple recurring workflows across a growing portfolio of studios.

Qualifications

• 1+ years of experience in facilities support, administrative operations, or multi-unit customer service.
• Strong organizational skills with the ability to manage multiple recurring workflows and deadlines.
• Comfort working with SaaS platforms, ticketing systems, and studio management systems (e.g., Teamwork).
• Basic troubleshooting familiarity with Wi-Fi, phone systems, and music platforms, or willingness to learn.
• High attention to detail and follow-through on recurring administrative processes.
• Strong written and verbal communication skills for coordinating with studios and vendors.
• Ability to work independently while following established standards and escalation paths.

Responsibilities

• Own the day-to-day facilities ticket queue (approximately 25 hours per week), triaging, routing, and resolving requests from studio teams.
• Track ticket status and follow up to ensure timely resolution and accurate record-keeping.
• Maintain and update the Facilities Manual, ensuring standards and procedures remain current and accessible to studio teams.
• Assist Facilities Manager with all checklist tasks.
• Process Equipment Replenishment Orders for active studio locations, ensuring accuracy and timely fulfillment.
• Process Initial Supply Orders for new studio builds & Acquisitions, coordinating with vendors to meet opening timelines.
• Manage active furniture orders for studio locations, tracking status from order placement through delivery.
• Support ongoing management of cleaning service contracts, including scheduling, service quality follow-up, and vendor communication.
• Maintain ongoing tracking of AED and First Aid certifications across studio locations, flagging upcoming renewals.
• Provide first-line IT support for Wi-Fi, phone systems, speakers and music platforms across studio locations.

Skills

Facilities coordination

SaaS platforms

Ticketing systems

Studio management systems

Teamwork

Tools

Teamwork

Job description

Riser Fitness in Costa Mesa, CA is seeking a Facilities Assistant to support the Facilities Manager across all studio locations. You will handle equipment orders, furniture coordination, and the Facilities Manual, while tracking safety certifications and providing first-line IT support.

The role requires strong organization, experience with SaaS and ticketing systems, and the ability to manage multiple recurring workflows across a growing portfolio of studios.