Facilities Assistant

Riser Fitness; Costa Mesa (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Employee assistance program

Job summary

Riser Fitness is seeking a Facilities Assistant to support the Facilities Manager across active and new studio locations. You’ll process equipment and supply orders, coordinate furniture, update the Facilities Manual, track safety certifications, and handle first-line IT needs.

Work closely with vendors and studio leadership to keep locations equipped, compliant, and operating smoothly; this role requires strong organization and the ability to manage multiple workflows in a multi-unit

Qualifications

• Strong organizational skills and ability to manage multiple recurring workflows
• Strong written and verbal communication skills for coordinating with studios and vendors
• Comfort working with SaaS platforms, ticketing systems, and studio management systems (e.g., Teamwork)
• Basic troubleshooting familiarity with IT topics or willingness to learn

Responsibilities

• Own the day-to-day facilities ticket queue (approximately 25 hours per week), triaging, routing, and resolving requests from studio teams.
• Track ticket status and follow up to ensure timely resolution and accurate record-keeping.
• Maintain and update the Facilities Manual, ensuring standards and procedures remain current and accessible to studio teams.
• Assist Facilities Manager with all checklist tasks for Soft Opening & Acquisition.
• Process Equipment Replenishment Orders for active studio locations, ensuring accuracy and timely fulfillment.
• Process Initial Supply Orders for new studio builds & Acquisitions, coordinating with vendors to meet opening timelines.
• Manage active furniture orders for studio locations, tracking status from order placement through delivery.
• Support ongoing management of cleaning service contracts, including scheduling, service quality follow-up, and vendor communication.
• Maintain ongoing tracking of AED and First Aid certifications across studio locations, flagging upcoming renewals.
• Provide first-line IT support for Wi-Fi, phone systems, speakers and music platforms across studio locations.

Skills

Organizational skills

Written and verbal communication

Independent work

Multitasking

Tools

SaaS platforms

Ticketing systems

Studio management systems

Teamwork

Job description

ABOUT US: Riser Fitness, established in 2013, is a multi-unit operator and developer of the Club Pilates franchise system and one of the largest and longest-operating franchisees of Club Pilates Studios. At Riser Fitness, we are committed to operational excellence across every studio location; the Facilities Assistant plays a key role in making that happen.

Position Summary:

The Facilities Assistant supports the Facilities Manager in the day-to-day execution of facilities operations across all active and new studio locations. This role is responsible for processing equipment and supply orders, coordinating furniture orders, maintaining the Facilities Manual, tracking safety certifications, providing first-line IT support, and resolving facilities tickets in a timely and organized manner. The role requires strong organizational skills and the ability to manage multiple recurring workflows across a large portfolio of studio locations. This position partners with the Facilities Manager, vendors, and studio leadership to ensure all locations remain equipped, compliant, and operating smoothly.

The Day-to-day:

Facilities Tickets

• Own the day-to-day facilities ticket queue (approximately 25 hours per week), triaging, routing, and resolving requests from studio teams.
• Track ticket status and follow up to ensure timely resolution and accurate record-keeping.

Facilities Manual

• Maintain and update the Facilities Manual, ensuring standards and procedures remain current and accessible to studio teams.

Soft Opening & Acquisition Checklist

• Assist Facilities Manager with all checklist tasks

Equipment & Supply Management

• Process Equipment Replenishment Orders for active studio locations, ensuring accuracy and timely fulfillment.
• Process Initial Supply Orders for new studio builds & Acquisitions, coordinating with vendors to meet opening timelines.

Furniture Orders

• Manage active furniture orders for studio locations, tracking status from order placement through delivery.

Cleaning Service Contracts

• Support ongoing management of cleaning service contracts, including scheduling, service quality follow-up, and vendor communication.

Safety Certification Tracking

• Maintain ongoing tracking of AED and First Aid certifications across studio locations, flagging upcoming renewals.

IT Support

• Provide first-line IT support for Wi-Fi, phone systems, speakers and music platforms across studio locations.
• Escalate unresolved technical issues to the Facilities Manager or appropriate vendor as needed.

Is this you?

• 1+ years of experience in facilities support, administrative operations, or multi-unit customer service.
• Strong organizational skills with the ability to manage multiple recurring workflows and deadlines.
• Comfort working with SaaS platforms, ticketing systems, and studio management systems (e.g., Teamwork)
• Basic troubleshooting familiarity with Wi-Fi, phone systems, and music platforms, or willingness to learn.
• High attention to detail and follow-through on recurring administrative processes.
• Strong written and verbal communication skills for coordinating with studios and vendors.
• Ability to work independently while following established standards and escalation paths.

Rewards & Benefits

• Medical, dental, and vision kick in the first of the month after you're hired, including plan options with $0 deductibles. We o ff er both Anthem & Kaiser plan options!
• Employer-paid Life, AD&D, and Short-Term & Long-Term Disability Coverage.
• 401(k) retirement plan with employer matching, supporting long-term financial security.
• Paid Time off , including vacation and sick time, to support rest, recovery and work-life balance.
• Monthly communication allowance.
• Free, confidential counseling and wellness resources for you and your household through our Employee Assistance Program.
• Our Nava Benefits App puts your plan info and live advocates in your pocket, 24/7.