Facilities Operations & ServiceChannel Coordinator

P.F. Chang's; Scottsdale (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) starting after hire

Paid vacation and sick time

Annual performance bonuses

Tuition reimbursement

Meal card at PF Chang’s locations

Exclusive employee discounts

Financial assistance through hardship-

Job summary

P.F. Chang’s Global Support Center in Scottsdale, AZ, is seeking a facilities co‑ordinator to manage ServiceChannel work orders, vendors, and AP-related activities. You will support restaurant operators, vendors, and internal teams to ensure accurate data, timely processing, and efficient workflows.

The role emphasizes attention to detail, multi-tasking in a high-volume environment, and collaboration with Facilities, IT, and Accounting. Office-based position requiring Phoenix-area residency.

Qualifications

• Associate or bachelor’s degree preferred; equivalent experience considered.
• Two+ years experience in facilities coordination, system administration, accounts payable, or related.
• Experience with ServiceChannel or similar facilities/work-order system preferred.
• Proficiency in Microsoft Excel, Outlook, Word, and similar business apps.

Responsibilities

• Monitor ServiceChannel work orders, proposals, invoices, and other activity; identify exceptions and take corrective action.
• Review and process NTE adjustments, IVR exceptions, work-order status corrections, and related workflow issues.
• Create, update, and close work orders and ensure system information is accurate and complete.
• Monitor aging work orders and proposals and follow up with restaurants, vendors, and management as needed.
• Maintain ServiceChannel user access, permissions, restaurant information, vendor information, and other system data.
• Provide first-level ServiceChannel support to restaurant operators, vendors, Facilities, Accounting, IT, and other users.
• Partner with Accounts Payable and vendors to research invoice discrepancies, resolve billing exceptions, and support timely invoice processing.
• Work with Facilities, Accounting, Operations, and IT to improve ServiceChannel workflows, system functionality, and data accuracy.
• Prepare recurring and ad hoc reporting related to work orders, aging, NTE activity, proposals, invoices, vendors, and restaurant activity.
• Provide ServiceChannel training and guidance to restaurant operators, vendors, and new team members.
• Support Facilities projects, including restaurant openings, remodels, and other initiatives.
• Perform other duties and projects as assigned.

Skills

Excel

Attention to detail

Time management

Communication skills

Multitasking

Independent work

Education

Associate or Bachelor's degree in business, accounting, facilities management or related field

Tools

ServiceChannel

Job description

P.F. Chang’s Global Support Center in Scottsdale, AZ, is seeking a facilities co‑ordinator to manage ServiceChannel work orders, vendors, and AP-related activities. You will support restaurant operators, vendors, and internal teams to ensure accurate data, timely processing, and efficient workflows.

The role emphasizes attention to detail, multi-tasking in a high-volume environment, and collaboration with Facilities, IT, and Accounting. Office-based position requiring Phoenix-area residency.