Facilities Operations Lead (Hybrid/Remote)

Cushman & Wakefield; Pierre (SD); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Flexible spending account

Health savings account

Retirement savings plan

Life insurance

Disability insurance

Paid time off

Unpaid time off

Job summary

Cushman & Wakefield is seeking a Senior Facilities Coordinator to support the facility management team in a hybrid or remote role in the United States. You will assist with operation, troubleshooting, diagnostics, housekeeping, and repairs on commercial buildings, coordinating with contractors and vendors to ensure service delivery.

The role requires 3–5 years experience in admin or tenant services, and a degree in facilities management or related field.

Qualifications

• Associates or Bachelors degree in facilities management, building, business or related field preferred
• 3-5 years of experience in an administrative or tenant services capacity
• Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications
• Previous customer service experience

Responsibilities

• Provide general overall facility management services including continuous monitoring of office/facility
• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
• Follow up with clients to ensure customer satisfaction
• Respond to all facility inquiries and complaints, verify problem and take the necessary corrective action
• Remain knowledgeable regarding all operational aspects of building systems
• Coordinate with outside contractors for the service and repairs of equipment
• Follow protocol for effective building-specific maintenance and safety procedures
• Maintain on-going communication with contractors, client, and team
• Assist with the inspection of the sites within the assigned building portfolio
• Create work orders and assign work orders to the engineering staff, subcontractors and vendors
• Report on open and closed work orders and check the status of open work orders with the assigned party
• Request, review and submit work orders, bids and proposals from vendors
• Verify final invoice pricing and process payments in a timely manner
• Assist in the monitoring and assessment of vendor performance
• Train vendors on work order and billing procedures
• Manage complex work orders such as environmental issues and disaster recovery
• Manage service and performance of vendors and landlords for timely completion of jobs
• Create and record appropriate written communication between all parties
• Schedule and document maintenance and repairs on building equipment
• Communicate frequently with client, landlords and vendors to resolve issues and provide project status updates
• Provide process and procedures training and direction to new associates
• Coordinate special events in support of client
• Assist with measuring and reporting key performance indicators against service level agreements
• Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product

Skills

Communication

Customer Focus

Initiative

Sense of Urgency

Multi-Tasking

Detail Oriented

Time Management

Team Oriented

Education

Associates or Bachelors degree in facilities management, building, business or related field

Job description

Cushman & Wakefield is seeking a Senior Facilities Coordinator to support the facility management team in a hybrid or remote role in the United States. You will assist with operation, troubleshooting, diagnostics, housekeeping, and repairs on commercial buildings, coordinating with contractors and vendors to ensure service delivery.

The role requires 3–5 years experience in admin or tenant services, and a degree in facilities management or related field.