Facilities Operations Lead: CMMS, Work Orders & Vendor KPIs

ASSA ABLOY Global Solutions; New Haven (CT); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Healthcare options

401k matching

Paid time off

Professional development

Employee pricing

Job summary

ASSA ABLOY Global Solutions in New Haven, CT seeks an experienced Facilities Operations Specialist to own CMMS configuration, triage work orders, and coordinate parts procurement in a high-volume manufacturing setting.

You will enforce vendor SLAs, deliver data-driven KPI reports, and collaborate with production and union mechanics to ensure timely maintenance and safety compliance. This full-time onsite role reports to the Facilities Manager.

Qualifications

• Minimum 5+ years of external facilities operations experience within a fast-paced manufacturing environment.
• Experience configuring, customizing, or administering enterprise CMMS/IWMS platforms (e.g., Planon, Maximo, eMaint, Fiix).
• Inventory coordination and parts procurement background with supplier timelines management.

Responsibilities

• Own & Configure the CMMS: act as the technical authority to configure the platform, build workflows, and ensure clean data.
• Manage Work Order Triage: triage, prioritize, and assign incoming requests across all building systems.
• Coordinate Materials & Parts Procurement: source, order, and track maintenance parts to prevent delays.
• Enforce Strict Vendor SLAs & KPIs: audit response times, build dashboards, hold contractors to timelines.
• Deliver Executive-Ready Data: package work order volume and spend into KPI reports for the Facilities Manager.
• Navigate Labor Dynamics: coordinate work tracking with production and union mechanics.
• Monitor SLAs to guarantee rapid dispatch and minimize open orders in a manufacturing setting.
• Support SLA implementation for third-party vendors.
• Coordinate vendor schedules, write scopes of work, and evaluate quotes.
• Ensure safety documentation (OSHA, Lockout/Tagout) before start.

Skills

External facilities operations

Work order coordination

CMMS configuration

Inventory & parts procurement

Vendor contract compliance

Data reporting & KPI dashboards

Tools

Planon

Maximo

eMaint

Fiix

Job description

ASSA ABLOY Global Solutions in New Haven, CT seeks an experienced Facilities Operations Specialist to own CMMS configuration, triage work orders, and coordinate parts procurement in a high-volume manufacturing setting.

You will enforce vendor SLAs, deliver data-driven KPI reports, and collaborate with production and union mechanics to ensure timely maintenance and safety compliance. This full-time onsite role reports to the Facilities Manager.