Facilities Operations Lead

SPS North America; Bellevue (WA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

We Recognize Talent

Paid Time Off

Bonuses

Benefits package

Job summary

SPS North America is seeking a Facilities Service Supervisor to lead onsite teams across multiple facilities and ensure high-quality service delivery in line with client expectations and SPS policies.

The role oversees maintenance, operations, mailroom, reception, and records services while coordinating vendor activities and drive safety and compliance. Local travel between client sites is required.

Qualifications

• High school diploma or equivalent required.
• Previous supervisory, team lead, or management experience preferred.
• Experience in facilities management, building operations, maintenance coordination, office services, mailroom operations, records management, document processing, reception, or similar service‑oriented environments preferred.
• Familiarity with building maintenance, vendor coordination, facility inspections, workplace safety, and general facilities operations.
• Strong organizational, communication, problem‑solving, and customer service skills.
• Ability to manage competing priorities, delegate responsibilities, and support multiple operational functions.
• Proficiency with Microsoft Office and general computer applications.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Must possess a valid U.S. driver’s license and maintain an acceptable driving record.

Responsibilities

• Supervise, coach, and support onsite employees across multiple facilities and workplace service functions, ensuring daily responsibilities and service expectations are consistently met.
• Oversee general facility operations, including building maintenance, workplace upkeep, space organization, and coordination of facility‑related service requests.
• Conduct routine facility inspections and walkthroughs to identify maintenance needs, safety concerns, cleanliness issues, and opportunities for improvement.
• Coordinate maintenance requests, repairs, vendor services, and contractor activities to ensure timely resolution of facility‑related issues.
• Monitor building systems, equipment, and workplace conditions, escalating maintenance or operational concerns as appropriate.
• Support security, emergency preparedness, and workplace safety procedures in accordance with client requirements and SPS policies.
• Oversee mailroom operations, including mail distribution, package handling, sorting, and internal deliveries.
• Coordinate scanning, document processing, records management, shipping and receiving, and related administrative support services.
• Oversee reception, lobby, and front desk operations, ensuring professional and consistent customer service.
• Monitor service requests, operational activities, and response requirements to ensure timely resolution and appropriate follow‑up.
• Coordinate employee schedules, assignments, and coverage to maintain uninterrupted service delivery.
• Provide hands‑on operational support and backup coverage across service areas as business needs require.
• Travel between designated client locations to provide supervisory or operational backup coverage, including couriering mail and packages between corporate buildings and other client locations.

Skills

Supervisory experience

Facilities management

Office software

Microsoft Office

Communication skills

Education

High school diploma or equivalent

Job description

SPS North America is seeking a Facilities Service Supervisor to lead onsite teams across multiple facilities and ensure high-quality service delivery in line with client expectations and SPS policies.

The role oversees maintenance, operations, mailroom, reception, and records services while coordinating vendor activities and drive safety and compliance. Local travel between client sites is required.