Facilities Operations Coordinator — Customer Success

PHFM; Columbus (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) Retirement Plan with company match

Paid time off and holidays

Wellness activities and onsite gym

Ongoing professional development

Job summary

A leading facilities services company is seeking a Facilities Operations Coordinator to provide exceptional customer service by managing work orders and vendor relations. The ideal candidate will have two to four years of related experience, showcasing strong communication and problem-solving skills in a fast-paced environment. Key responsibilities include addressing customer inquiries, scheduling vendor partners, and managing data efficiently. This position offers medical benefits, a retirement plan, and continuous professional development opportunities.

Qualifications

• Two to four years related experience and/or training.
• Experience in Facilities Maintenance/Construction is a plus.
• Ability to pass a background check and drug screen.

Responsibilities

• Manage high volume work orders efficiently.
• Address inquiries and offer solutions.
• Establish vendor partnerships via cold calls.
• Schedule and dispatch vendor partners.
• Manage email communications effectively.
• Analyze inquiries for effective resolutions.
• Input data to track and follow up on requests.
• Prioritize tasks with overlapping timelines.

Skills

Customer service

Communication

Problem solving

Data management

Software proficiency in Microsoft Office

Education

Related experience in Facilities Maintenance/Construction

Tools

Microsoft Excel

Job description

A leading facilities services company is seeking a Facilities Operations Coordinator to provide exceptional customer service by managing work orders and vendor relations. The ideal candidate will have two to four years of related experience, showcasing strong communication and problem-solving skills in a fast-paced environment. Key responsibilities include addressing customer inquiries, scheduling vendor partners, and managing data efficiently. This position offers medical benefits, a retirement plan, and continuous professional development opportunities.