Facilities Coordinator

PHFM | Facilities Maintenance - Interior & Exterior Services; Columbus (OH); On-site; USD 103,500 - 135,900; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off and company holidays

Wellness activities and onsite gym

Ongoing professional development

Job summary

A leading facilities maintenance company in Columbus, OH is seeking a Facilities Operations Coordinator. This entry-level role involves managing work orders and providing exceptional customer service via multiple communication channels. Qualifications include 2 to 4 years of relevant experience, communication skills, and proficiency in Microsoft Office. The position offers a salary range of $103,500 to $135,900, reflecting a commitment to customer satisfaction and operational efficiency.

Qualifications

• 2-4 years of related experience or equivalent combination of education and experience.
• Background in Facilities Maintenance/Construction is a plus.
• Ability to pass a background check and drug screen.

Responsibilities

• Handle a high volume of incoming work orders efficiently.
• Address customer inquiries about services.
• Schedule and dispatch vendor partners for work orders.
• Manage high-volume email communications.
• Analyze customer inquiries for effective resolution.

Skills

Problem solving

Customer service

Communication

Data management

Microsoft Office

Job description

Facilities Operations Coordinator

PHFM | Facilities Maintenance - Interior & Exterior Services is seeking a Facilities Operations Coordinator to join our industry‑leading maintenance department. This role focuses on delivering exceptional customer service by providing detailed service information and resolving issues efficiently via phone and email.

Benefits

• Medical, dental, vision, Short‑Term Disability, Long‑Term Disability, Life Insurance and additional voluntary plans.
• 401(k) Retirement Plan with company match.
• PTO, 11 Company Holidays and Paid Parental Leave.
• Wellness activities and an onsite gym.
• Ongoing professional development and continuing professional education.

Responsibilities

• Manage Work Orders: Handle a high volume of incoming work orders promptly and efficiently.
• Customer Support: Address customer inquiries about services, offering appropriate solutions to resolve issues.
• Vendor Relations: Cold‑call potential vendor partners to establish new partnerships.
• Dispatch Coordination: Schedule and dispatch vendor partners for work orders, ensuring timely arrivals.
• Email Management: Efficiently manage high‑volume email communications.
• Multi‑channel Communication: Effectively handle multiple communication channels simultaneously.
• Issue Analysis: Analyze customer inquiries to determine effective resolution strategies.
• Responsive Communication: Answer phone calls and emails promptly to provide excellent customer service.
• Data Management: Input necessary data into the computer system to track and follow up on customer requests.
• Team Contribution: Support team efforts by achieving goals set by the Manager.
• Task Prioritization: Prioritize tasks with overlapping timelines efficiently.
• Independent Problem Solving: Work independently and self‑solve issues as they arise.
• Accurate Documentation: Maintain accurate data and documentation of service requests.
• Multitasking: Manage multiple tasks in a fast‑paced environment.
• Positive Attitude: Maintain a positive attitude and pleasant phone demeanor.
• Composure: Stay calm and composed in a dynamic and demanding environment.
• Team Collaboration: Be a supportive team player, ready to assist teammates as needed.
• Software Proficiency: Proficient in Microsoft Office, with intermediate or higher skills in Excel.

Requirements

• Two to four years of related experience and/or training; or an equivalent combination of education and experience.
• Previous experience in Facilities Maintenance/Construction is a plus.
• Must be able to pass a background check and drug screen.

Seniority Level

Entry level

Employment Type

Full‑time

Location & Salary

Columbus, OH | $103,500.00–$135,900.00