Facilities/Operations Assistant

University of Michigan; Ann Arbor (MI); Hybrid; USD 25,000 - 33,000; Full time

Job summary

The University of Michigan is seeking a Facilities/Operations Assistant to support facilities and maintenance issues and staff the Information Desk at the Duderstadt Center. You will work with a team to ensure a clean, safe, and well-maintained environment for students, staff, and visitors.

The role reports to the Facilities/Operations Coordinator and includes supporting signage, access, event setup, deliveries, and emergency preparedness while delivering high-level customer service in a busy

Qualifications

• 2+ years of work experience in facilities/operations or related area.
• High school diploma or equivalent.
• Excellent record of reliability, attendance, and punctuality.
• Strong customer service and communication skills.
• Experience working independently and as part of a team in a fast-paced environment.
• Strong organizational and time management skills with the ability to prioritize tasks effectively and meet deadlines.
• Basic understanding of computing and Google Suite (Gmail, Calendar, Drive, Sheets, Docs, and Forms) or equivalent.
• Able to move furniture and equipment weighing up to 25 pounds.

Responsibilities

• Staff the Information Desk, using excellent customer service skills to meet building occupant and visitor needs and ensure adherence to university and Duderstadt Center policies and regulations
• Complete facility walkthroughs and visual inspections to observe and report maintenance issues and record headcounts
• Resolve building maintenance and housekeeping issues by coordinating with internal/external providers and communicating issue status to building occupants, users, and visitors
• Assist with coordination of signage, keys, and access of building with stakeholders
• Assist with moving furniture and coordinating property disposition.
• Assist with classroom resets and setup/teardown for events and activities.
• Manage dock deliveries, including distributing packages and mail
• Handle emergency preparedness, coordinate emergency response teams (ERT), and respond to incidents and report them while following established regulations and procedures
• Work with other facilities personnel across the university to improve operations
• Other duties as assigned

Skills

Customer service

Communication

Teamwork

Time management

Reliability

Education

High school diploma

Tools

Google Suite

Job description

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The Facilities/Operations Assistant provides support for facilities and maintenance issues and staffs the Information Desk while delivering a high level of customer service. You will work with a team of dedicated facilities colleagues who play an essential role in ensuring a clean, safe, secure, and well-maintained environment for those who work in, study at, and visit the Duderstadt Center.

The Duderstadt Center on the University of Michigan's North Campus is a student-centric, technology rich, collaborative environment and is one of the most dynamic spaces at the university. The center is open 24/7 year-round and is home to advanced technology labs, media studios, a gallery, the Art, Architecture and Engineering Library (AAEL), CAEN - Engineering IT, the Center for Entrepreneurship, a2ru, and more. With a bustling cafe, conferencing facilities, student group activities, and visits from job recruiters, there is almost always something happening in the center.

You will report to the Facilities/Operations Coordinator.

Responsibilities*

• Staff the Information Desk, using excellent customer service skills to meet building occupant and visitor needs and ensure adherence to university and Duderstadt Center policies and regulations
• Complete facility walkthroughs and visual inspections to observe and report maintenance issues and record headcounts
• Resolve building maintenance and housekeeping issues by coordinating with internal/external providers and communicating issue status to building occupants, users, and visitors
• Assist with coordination of signage, keys, and access of building with stakeholders
• Assist with moving furniture and coordinating property disposition.
• Assist with classroom resets and setup/teardown for events and activities.
• Manage dock deliveries, including distributing packages and mail
• Handle emergency preparedness, coordinate emergency response teams (ERT), and respond to incidents and report them while following established regulations and procedures
• Work with other facilities personnel across the university to improve operations
• Other duties as assigned

Required Qualifications*

• 2+ years of work experience in facilities/operations or related area
• High school diploma or equivalent
• Excellent record of reliability, attendance, and punctuality
• Strong customer service and communication skills
• Experience working independently and as part of a team in a fast-paced environment
• Strong organizational and time management skills with the ability to prioritize tasks effectively and meet deadlines
• Basic understanding of computing and Google Suite (Gmail, Calendar, Drive, Sheets, Docs, and Forms) or equivalent
• Able to move furniture and equipment weighing up to 25 pounds

Why Work at Michigan?

U-M offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. From competitive benefits to on-site wellness programs, we provide resources to support you and your family's health and happiness. Learn more about U-M benefits.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Work Schedule

Second shift, 3:30 pm - 12:00 am, Tuesday-Saturday
Duties are performed onsite and in person. Punctual, regular, and consistent attendance is required.

Note: The work schedule may change based on business needs.

Additional Information

Please note:

• Relocation assistance is not provided for this position
• Authorization to work in the U.S. is a precondition of employment. Applicants will not be sponsored for work visas.

Application Deadline

Job openings are posted for a minimum of seven calendar days.The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.