Facilities & Operations Desk Associate

University of Michigan; Ann Arbor (MI); Hybrid; USD 25,000 - 33,000; Full time

Job summary

The University of Michigan is seeking a Facilities/Operations Assistant to support facilities and maintenance issues and staff the Information Desk at the Duderstadt Center. You will work with a team to ensure a clean, safe, and well-maintained environment for students, staff, and visitors.

The role reports to the Facilities/Operations Coordinator and includes supporting signage, access, event setup, deliveries, and emergency preparedness while delivering high-level customer service in a busy

Qualifications

• 2+ years of work experience in facilities/operations or related area.
• High school diploma or equivalent.
• Excellent record of reliability, attendance, and punctuality.
• Strong customer service and communication skills.
• Experience working independently and as part of a team in a fast-paced environment.
• Strong organizational and time management skills with the ability to prioritize tasks effectively and meet deadlines.
• Basic understanding of computing and Google Suite (Gmail, Calendar, Drive, Sheets, Docs, and Forms) or equivalent.
• Able to move furniture and equipment weighing up to 25 pounds.

Responsibilities

• Staff the Information Desk, using excellent customer service skills to meet building occupant and visitor needs and ensure adherence to university and Duderstadt Center policies and regulations
• Complete facility walkthroughs and visual inspections to observe and report maintenance issues and record headcounts
• Resolve building maintenance and housekeeping issues by coordinating with internal/external providers and communicating issue status to building occupants, users, and visitors
• Assist with coordination of signage, keys, and access of building with stakeholders
• Assist with moving furniture and coordinating property disposition.
• Assist with classroom resets and setup/teardown for events and activities.
• Manage dock deliveries, including distributing packages and mail
• Handle emergency preparedness, coordinate emergency response teams (ERT), and respond to incidents and report them while following established regulations and procedures
• Work with other facilities personnel across the university to improve operations
• Other duties as assigned

Skills

Customer service

Communication

Teamwork

Time management

Reliability

Education

High school diploma

Tools

Google Suite

Job description

The University of Michigan is seeking a Facilities/Operations Assistant to support facilities and maintenance issues and staff the Information Desk at the Duderstadt Center. You will work with a team to ensure a clean, safe, and well-maintained environment for students, staff, and visitors.

The role reports to the Facilities/Operations Coordinator and includes supporting signage, access, event setup, deliveries, and emergency preparedness while delivering high-level customer service in a busy