Community Center Manager

The-University-of-Michiga; Ann Arbor (MI); Vor Ort; USD 45.000 - 65.000; Vollzeit

Zusammenfassung

University of Michigan is seeking a Community Center Manager to lead two or more residence hall Community Centers, oversee front desk operations, supervise student staff, and manage financial functions, room reservations, and access systems for a large housing program.

The role emphasizes collaboration with building staff, pursuit of inclusive excellence, and coordination with Housing Information and Facilities to support residents’ learning experiences on campus.

Qualifikationen

• Strong interpersonal communication and ability to work with diverse populations.
• Experience coordinating housing operations, including room reservations and staff supervision.
• Ability to supervise student staff and manage administrative tasks and budgets.

Aufgaben

• Oversee two or more Community Centers and supervise hourly student desk workers.
• Administer financials, budgets, billing, and access systems for 1000+ student rooms.
• Coordinate move-in/move-out, staff meetings, and cross-unit collaboration.
• Support front desk operations and ensure a safe, inclusive residential environment.

Kenntnisse

Interpersonal communication

Multicultural competence

Leadership

Customer service

Ausbildung

Associates Degree or HS Diploma + 4y exp

Administrative experience

Tools

M-Pathways systems

Jobbeschreibung

Job Summary

Department Summary:

Michigan Housing is an actively engaged unit within Student Life Auxiliary Services within the Division of Student Life. Michigan Housing serves approximately 11,500 students: 9,100 undergraduate and 2,300 graduate and professional students and their families. Although first-year students are not required to live on campus, historically 96-98% of all new first-year students choose to live on. Currently, the M Housing portfolio consists of 19 residential facilities including traditional residence halls, apartments, and other living options located in communities on north and central campuses in Ann Arbor. In Fall 2026, 5 new residence halls housing 2,300 undergraduate students and a new 822-seat dining facility will open to continue M Housing's strong tradition of providing affordable housing options and services for U-M students. Michigan Housing's Operations department consists of 23 full-time staff members and over 200 student staff members managing housing operations responsibilities, including housing occupancy, housing applications and contracts, semesterly transition logistics, residential community center management, and housing parking permit management.

Position Summary:

Reporting to an Assistant Director, Community Operations, the Community Center Manager (CCM) position is essential to the core mission of the Michigan Housing Operations department as it provides leadership at two or more Community Centers (CC) at the residence halls and apartment communities. This role will support front desk operations, supervise hourly student desk workers, administer financial functions, manage room reservations and audit secure access activities. The CCM supervises the hourly student employees at the CC, manages day to day operations, and collaborates with building staff on all pertinent facility matters to deliver an excellent residential experience for all residents. This work supports and maintains the positive, multicultural, and learning centered environments we foster in Housing through the lens of inclusive excellence.

Responsibilities*

60% Administration:

• Manage the Community Center (CC) overseeing all aspects of the CC schedule and operations to include: administering financial operations including budget reconciliation and student billing, using M-Pathways systems; managing room and building access, monitoring and reporting security practices for an electronic access system for over 1000 student rooms; establishing procedures and coordinating mail and package distribution.
• Lead the implementation of the move-in and move-out processes including projected withdrawals and extended stay requests. Participate in building and department meetings and working groups.
• Collaborate in the overall management and building a working team of a student residence that houses over 1000 residents with a building team that consists of staff related to facilities, residential dining services, conferences, security staff (and other building specific staff e.g. living-learning communities) and responsible for coordinating regular and consistent meetings with this staff.

10% Communication:

• Managing communications related to MHousing procedures such as room changes, the student housing sign-up processes, solicitation requests, distribution of postings, room reservations, and coordinate services to enhance the student experience.
• Work collaboratively with Housing departments in daily work and may assist in managing tasks/processes within other Housing units.
• In twelve-month communities, facilitate data management related to term transitions and share in a timely manner with partner departments (Housing Information and Facilities). Actively develop liaison relationships with other units across Student Life.
• Coordinate communications of a confidential nature to various entities as necessary and required.

Communicate and explain University policy and procedures including the Community Living Standards and the Housing Student Conflict Resolution process. Foster an atmosphere of respect for individual growth and support community engagement values, encouraging safety and security. Serve as a resource to students in ways that positively enhance their learning experiences both in and out of the classroom. Refer students to appropriate University and community resources related to questions that may be both personal and academic in nature.

Meet with individual students regarding personal and community concerns and Housing procedures.

30% Supervision:

• Select, train, supervise, and assign work for student desk workers.
• Establish and facilitate on-going training that focuses intentionally on individual and group development, involving team building, quality service principles, communication, and crisis response. Plan and facilitate staff meetings. This role receives supervision from an Assistant Director.

Required Qualifications*

• Associates Degree or High School Diploma/GED and four years of work experience, or an equivalent combination of education and experience.
• Minimum 1 year administrative experience.
• Work Authorization: Must be legally authorized to work in the United States without company sponsorship

Desired Qualifications*

• Strong interpersonal communication skills, both written and oral, in working with diverse populations of students and staff.
• Experience facilitating community building in a multicultural, student learner-centered environment is highly preferred.
• Success working with a diverse undergraduate student population.
• A commitment to social justice
• The ability to multitask in the face of competing demands.
• The ability to be a consensus builder and make decisions in a timely manner.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Additional Information

This role may have reporting obligations under Title IX and Clery.

Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.

Salary may vary depending on qualifications, experience, and education of the selected candidate.

Relocation will not be offered for this role.

Position Criteria (leadership and behavioral qualities expected in this position):

• Competency for training and supervising others.
• Extent of multicultural competence integration in administrative procedures
• Interpersonal communication skills
• Level and extent of administrative experience in finance management.
• The ability to maintain open dialogue with students and staff as well as the ability to nurture an atmosphere of collegiality, inclusiveness, shared responsibility and collective accomplishment.
• Demonstrated ability to work autonomously as well as part of a larger team is necessary.

Financial/Budgetary Responsibility:

If the job requires the incumbent to have financial responsibility, please identify what type of financial responsibilities they have oversight over such as administration, authorization, reconciliation, tracking, etc. State budget oversight and the amount.

Working Conditions:

This position requires on-site work on multiple sites on the University of Michigan - Ann Arbor campus.
Some nights and weekends may be required.

Physical Requirements:

May need to move packages of up to fifty pounds to and from various areas in the community, including shelving units, package storage locations, and mailrooms

Direct Reports:

The Community Center Manager directly supervises up to 25 student staff and works to select, train, supervise, and assign work, in relation to the Community Center up to 90 Student Staff.

Union Affiliation

This position is included in the bargaining unit represented by University Staff United, AFT Local 284, AFL-CIO, which represents Employees in all matters with respect to wages, benefits, hours and other terms and conditions of employment.

Application Deadline

Job openings are posted for a minimum of seven calendar days.The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.